Comcast broadband 1/2 speed

I am paying for 16Mbps/1.5Mbps and have only been getting the standard 8/1.5. They say it's a problem with the line even though it was just replaced from the house to the street, the tap was replaced, and an amplifier down the road. The last tech says signal to modem is perfect. Now they say it's the modem. Repalced it and had no change. Anyone ever dealt with this?
Also tried connection without the router and there was no difference. The new modem did however decrease the connection speed to 5Mbps and went back to 8 with the old modem
Inappropriate?
3 people have this problem
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