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Comcast cable???
If Comcast Cable was voted the worst customer service company in the US, why are they still so difficult to work with? I am experiencing a neighborhood outage and they refuse to acknowledge that it is a neighborhood outage and want us to wait 2 days for someone to come to our house where the problem isn't. How can it be this difficult. 1 hour in phone calls so far and over 16 hours....still trying to get satisfaction......
I’m frustrated
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Inappropriate?Actually the representatives have the ability to see signals in the entire neighborhood to help determine if there is an outage. Email me and we will take a look at what is going on. Include the phone number on the account and a contact number. Also what services are out.
Frank Eliason
Comcast
We_Can_Help@cable.comcast.com1 Comment
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This answers the question
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I GUEST I'LL BE WAITING FOR 3 DAYS TOO. MY SERVICE CRAPPED OUT ABOUT 2 HOURS AGO.THERE YOU GO AGAIN SOME CRAP FROM A CRAPPY COMPANY C R A P C A S T. -
Inappropriate?I used to have internet outages all the time. I would notice right away because I was either online, one of my roomates was online, or I'd get a text message from one of my outside servers about it. I was told that in order to actually declare an outage, three people on the same street had to call in and make appointments for service techs to come out. The representatives' abilities to test the signals in an entire neighborhood was irrelevant. I was told, several times, that even though they could look at the signals and see that there isn't a single one working, they couldn't declare an outage until they had 3 calls about it.
Because techs were out at my house so often, it was well documented that everything inside the house was functioning properly. Whenever things went out, I always called and scheduled a tech for the next available slot and let them know that I wouldn't be able to make it. Sometimes I'd call and cancel the tech but often I didn't. I figured (hoped) that eventually Comcast would get tired of waisting money on worthlessly sending out techs for them to point out that the problem is off of my property. You'd think that it would only take one tech saying that to initiate fixes. I can't even count how many it took for me; mostly because I gave up before it actually got fixed.
I’m harumph
EMPLOYEE
