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Comcast Cable TV runaround: DTA doesn't get channels it should
I have in front of me the Comcast brochure I received on the mail before the digital switchover announcing said switch and informing me that with the DTA adapter provided by them I would be able to get the very same channels I was already getting with my expanded basic plan, plus a few more. Got the DTA and a Motorola box, installed them, but basically the only channel I am really interested in, AMC (because of Madmen) is only viewable on the tv with the Motorola box, not on the tv with the DTA. Also not viewable on the DTA other channels such as FOOD, A&E, F/X etc. that I used to get with expanded basic. When I contact Comcast, I am told those channels are now on some kind of different tier that the DTA has no access to, but when I ask for a list of channels viewable through the DTA I get a list that includes precisely those channels I cannot get. When I ask why can't I get those channels, I am told they're now on a different tier, so I ask again for the list of available channels on my DTA, and so on and so on. I am in 94602 area of Oakland, CA.
I just need a simple public answer. Are those channels viewable through the DTA for Oakland, CA residents, or not? Was the brochure then deceitful? Or is the DTA I got from Comcast defective?
Used to be one reason to keep cable and not go to satellite tv was avoiding the hassle of setting up a separate box for each tv. That motivation is no longer there.
I just need a simple public answer. Are those channels viewable through the DTA for Oakland, CA residents, or not? Was the brochure then deceitful? Or is the DTA I got from Comcast defective?
Used to be one reason to keep cable and not go to satellite tv was avoiding the hassle of setting up a separate box for each tv. That motivation is no longer there.
I’m disgusted with customer service
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Inappropriate?Hi Kito,
I apologize for the conflicting information you've received. First, please email our team at the address below and I will get you the most up-to-date channel line up. Second, the DTA can only receive channels below 100. If the channels you are looking for have been migrated to digital format and have moved to a different tier, you will not be able to view them on your DTA box. Please let us know if you have further questions or concerns.
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa -
Inappropriate?As indicated in my message, I am in the 94602 zip code. That information should be enough for you to tell me what channels I should be getting on the DTA box with a digital package that used to be expanded basic. And according to material sent to my home before I decided to continue with cable and order the DTA, I would be getting the same channels "and more!" with the DTA. And anyway, still waiting for response to email sent to you people, specifically Mr Detreon_Roberts@cable.comcast.com, several weeks ago.
I’m tired
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Inappropriate?I've had similar problems with the Comcast DTA box. I, too, stayed away from Satellite TV because I would need a box on all of my TVs. Now that Comcast is requiring a box on every TV, it's time to switch to Satellite.
I’m indifferent
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Inappropriate?Well, after two months of being told by Comcast customer service that the channels I wasn't getting on the DTA were on some other tier (meaning I would have to rent their more sophisticated box) yesterday suddenly the DTA is receiving all those channels (who know for how long), and for the moment pixelation and loss of signal problems on the box have ceased. All day Saturday AMC had no signal. So it turns out it was a technical problem with Comcast, nothing to do with tiers inaccessible by the DTA, nothing to do with my connections inside the house. Why couldn't customer service simply say "we're having technical problems, sorry about that, we're working on it"? Why the lying? Why the utter contempt for customers?
Anyway, given the quality (actually better quality of sound and image) of the over-air-channels we now get with the conversion to digital broadcasts (and with the cheapest rabbit ears antenna we could get), we decided to forgo cable and satellite altogether, and stick to our local channels and rent on Netflix or elsewhere the extremely few cable-only series we might be interested in when they become available in the rental market. Good ridance.
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