Comcast Customer Service is the BEST!!

Comcast customer service.... Gee, where should I start? Before I moved to a new apartment, my friends have been telling me the how "wonderful" is their customer service. I just moved to a new apartment on Aug. 29. So, on Aug 28, I called and let them know that I am moving and need to transferr my service to the new place. They did whatever they needed to do, and scheduled that someone will go connect me on Sept 2. That is fine, I understand it is labor day weekend and I may not have time to use my internet.
So, Sept. 2, noooobody came to connect me to anything, NOBODY. So I called them at 6pm. They said they scheduled me on Sept 9. What??!! The rep DID schedule me on Sept 2!!! Why in the word I will say yes for Sept 9. when I know I will be out of the town that day??!! I was told that I did not need to be at home when they do the setup. But, I still want to know if my internet is working.
Of course I was extremely frustrated with the rep, and repeatly told him, "No, I scheduled for Sept. 2."
"I see here that you scheduled for Sept 2, nobody came?"
"Duh, nobody."
"We were suppose to connect you, then you will need to go pick up the wi-fi kits from our store."
"What??!!"
"Are you having problem understanding me?!!" - the rep getting frustrated.
"I know what is wi-fi. And I did not order any Wi-FI!! I have my own Wi-Fi at home, ok?!!"
"Okay, I am going to schedule you for Sept 3."
"What??!!"
"Are you having problem understand me???!!" - the rep is getting even more frustrated. Yeah, great customer service.... he got frustrated before I did.
"I do not understand why nobody came to connect me today. And why do I have to wait until tomorrow??!!" If you are curious, I am working in IT customer service. Do you know what would happen if I did not get a new employee all set up with his/her computer equipments on the first day?? Some serious talks with my manager.
"Well, that is the only thing I can do for you."
...
At the end, the rep scheduled me on Sept. 3.
So, I hung up, had enough comcast.
One hour later, I just had this strange feeling that comcast would not come on Sept. 3. So I called again, wanted to make sure that I will get my service back on Sept. 3.
Guess what? The rep said my account is no longer avaliable. What??!!
Guys, all I want is to smoothly transfer my internet service to my new place.
If I have a choice not to use comcast, I never will.
And yes, whenever there are friends asking me how's my comcast because they are looking for a new cable/internet. I told them to go to DirectTV. Comcast may have more HD, but their awsome customer service is enough to drive people away.
So, back to my third call of the night. This tech support rep told me my account is no longer avaliable.
So, he really didn't know what to do with me and transferred me to Sales.
Guess what, Sales was able to get my account, and told me, once again, "You are scheduled to get connected on Sept. 9"
OMG! I was sooo close to just blow up. Comcast was not doing the right things with their customers. This caused me frustration, time, voice minutes of my phone.
"Oh, I see you scheduled to get connected on Sept. 2, but you rescheduled for Sept. 3..."
"Listen, I did not reschedule. I scheduled to get connected on Sept. 2!!!"
"No, that is not what i am seeing here..."
"No, I scheduled on Sept. 2!!!" As a customer, why do I care when you scheduled me. It is YOU GUYS made a mistake after all!!!
I gave up. I just gave up there. I let the rep blah blah whatever he wanted, I just replied with "OK"s.
Comcast, why am I even paying you guys the transfer fee, activation fee, service fee when I get craps like this?!!!! Why am I paying for the things you guys DONT do correctly!!??