Comcast Customer Service Reps = a whole bunch of morons

I am so completely frustrated with Comcast. A few weeks ago I asked to have a new remote control mailed to me because my current one is malfunctioning. Almost three weeks later, still no remote. So I called and a woman named Amanda out of the Canadian call center (? I live in Michigan ?) said, "Oh, we don't mail out remote controls, a tech has to come to your house and drop it off." I said, "Then why was I told it would be mailed to me?" She said "I don't know. Maybe he was new." Hmm.

So I asked when the tech would be coming by to drop off the remote. She said "I don't know. Whenever they're in your area." I said, "I work two jobs. I need to know when they're coming." The response: "I'm sorry, I have no way to give you any of that information." So I asked if I could speak with someone who could give me that information and she said that I'd have to call my local Comcast center and speak to someone there.

So I called my local Comcast center, which put me directly through to the regular call center and really did not benefit me anymore than calling the previous 800 number. The woman who answered said that 1)Comcast does indeed mail out remotes, 2) I did not need a tech to drop off the remote, and 3) the bright Canadian girl, Amanda, had not even scheduled any tech to come out to my house at all. She'd only put something under the Notes section under my account. No one would have ever seen it and I would have never gotten my remote. As for why I did not get it in the mail the first time; well, evidently it was input into their system wrong and the third woman I spoke with said that she corrected it, and that I should be receiving it in 5-10 business days. I sure as hell hope so by now.

Let me just say that this is certainly not the first frustration I've had with Comcast. Unfortunately, I am stuck with them if I want cable because my apartment complex will only allow us to subscribe to Comcast (which I think is total bull). Otherwise I would dump them like a bag of dirt.

It remains to be seen why Comcast is allowed to get away with such inferior, pathetic, irresponsible customer service. Everyone knows that their customer service is awful. Each time I have dialed their number, I cringe at the fact that what I'm being told from the other end of the phone is most likely untrue. I have had incorrect appointments made, I have been told to drive to local Comcast centers to pick up boxes - and each time I got to one, I was told I had to go to a different one which serviced my area (wasted time and gas and at the end of it all, still no box). I have had strange charges appear on my bill which sometimes they will take off and other times, they won't.

I can't wait until a new cable company arises that people can subscribe to within seconds of dumping the much-hated Comcast service. I will be among the first in line as I watch the monopoly of Comcast disappear in the dust. I think I might even switch if the prices were not better. The price I pay now for what I get is a joke. Comcast should try and balance their poor customer service with better promotions for long-term customers to try and make somebody happy every once in a while.

Bottom line - this company has everyone by the balls and they know it, and that is why they don't strive toward proper and responsible treatment of customers. The competition really isn't there so they feel safe to behave as they please. However, companies that operate in this manner see their glory for only a short time before they are cut out of the golden loop of success and replaced by someone who makes up for all of their shortcomings. Comcast - enjoy your success and carelessness while you still can. Your days of customer concentration camps are numbered.