Comcast Customer Service SUCKS and they LIE about everything
I recently made a move from my previous apartment address to a condo where bulk cable service is provided. Upon moving there I did not want to cancel my cable outright so I requested information on any packages that were reasonable and fell into my budget for cable. I was told by one comcast associate that upgrading to digital starter would the only thing that fell into that realm. However, I also needed to have one line run into my condo and needed someone to come out here to do it. I inquired about the price and was told that it would be a $35.00 charge. When the first technician came here he showed me a bill which included a reconnection fee. Although he didn't do anything, I was compelled to call in to determine what this reconnect fee was for, since I already had bulk cable. I was told that the reconnect fee had to be on there just to be able to get the technician out to my condo but would not be assessed to my bill. Yesterday, after the technician left I call in again and was told the same thing. Today I called in to have find out about that fee and was told that I would be charged a $16.98 fee for upgrading my service, which I did by myself. After I informed her of this the associate informed me that this fee would be assessed to my account although she could not inform me of why. I aksed her why should I be charged a fee for something that wasn't done. She told me that's just how it is. I can't believe that Comcast treats customers like myself in such an unscrupulus manner.
Secondly, the channels that I was told that I would get with the regular box were incorrect and inconsistent all three times that I talked to someone about it leading me to believe that the associates do not understand the packages. Needless to say I feel insulted. I have recorded some of my phone calls and documented the names of some of the associates that I spoke to. I finally speak to someone who readjust the charges and decide to return the box.
So I return the box the I picked up and installed myself to the center where I picked it up. I aksed the attendant what was my fee. She first says 32, then 58 then 90 dollars... needless to say I am about to go nuts. She tells me to call the main office, her phone is sitting right there but she tells me to use my cell phone, but there is not signal in the office (ceaver way to kick me out). I finally speak to someone who appearantly didn't like my attitude and transferred me to tech support. AHH tech support the sweetest department. She finally got me to someone who after being very rude told me that that ajustments to my account will take 24 hr. I post this, so that everyone will know that Comcast has the worst customer service thatI have ever experienced. I mean AT&T is bad but Comcast is far worst. And to think that I was going to switch from DSL to cable....NOT Happening!! If they would do this to someone who had been with them for so long.. what our new customers
Secondly, the channels that I was told that I would get with the regular box were incorrect and inconsistent all three times that I talked to someone about it leading me to believe that the associates do not understand the packages. Needless to say I feel insulted. I have recorded some of my phone calls and documented the names of some of the associates that I spoke to. I finally speak to someone who readjust the charges and decide to return the box.
So I return the box the I picked up and installed myself to the center where I picked it up. I aksed the attendant what was my fee. She first says 32, then 58 then 90 dollars... needless to say I am about to go nuts. She tells me to call the main office, her phone is sitting right there but she tells me to use my cell phone, but there is not signal in the office (ceaver way to kick me out). I finally speak to someone who appearantly didn't like my attitude and transferred me to tech support. AHH tech support the sweetest department. She finally got me to someone who after being very rude told me that that ajustments to my account will take 24 hr. I post this, so that everyone will know that Comcast has the worst customer service thatI have ever experienced. I mean AT&T is bad but Comcast is far worst. And to think that I was going to switch from DSL to cable....NOT Happening!! If they would do this to someone who had been with them for so long.. what our new customers
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Inappropriate?Hello bellot!
I'm sorry for the frustrations and aggravations we caused. Thank you for the feedback. I would like to investigate your matter further and discuss it with the leadership team. Please email the service address as well as a good contact number to We_Can_Help@cable.comcast.com.
Kind Regards,
Melissa M.
Comcast Customer Connect
National Customer Operations -
This comment was removed on 11/20/08.
see the change log -
Inappropriate?I downgraded from tv and internet to just internet at the beginning of august. I was paid in full through july,i got my new bill and it is the same as it was when i had both tv and internet. The response i get from 3 different people that work there is that is just the pro-rated rate and i would have to pay it. once i pay them almost 200 dollars then my bill is suppose to come down to,get this, 72 dollars just for internet. these people are rip-off artist and there management should all be put in jail!
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When I canceled my service I was told I had to pay another month, even though I was paid up through that period and should actually get money back. Since I was leaving town the next day and still had other things to wrap up I didn't argue about it at that time. When I finished my move, I double checked all my bills and records and found that not only had I paid the extra month when I shouldn't have, I had also paid twice for a couple weeks. I contacted the corporate office at 800-266-2278 or 215-286-1700 and they were able to get it handled for me. Good luck. You don't have to pay money for service you're not getting. -
Hello Scott,
I apologize for the delay in this response. Please email me at We_Can_Help@cable.comcast.com. I will see that your billing concerns are addressed.
Kind Regards,
Melissa M.
Comcast Customer Connect
National Customer Operations
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