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Comcast Does Not Care About Existing Customers!!!
Two months after I upgraded to the Triple Play package, Comcast started charging me at a higher rate. When I called, somehow Comcast canceled my upgrade and it was no longer available. So I agreed to upgrade even higher to the HD Triple Play. I was not told that I needed different equipment until I called 4 months later with a different question. I was told that I would get a free HD/DVR and an additional HD receiver for my second TV. Now, I am being charged for the equipment that I was told would be included in my package price. When I called and talked to a supervisor, I was told that the only thing that she could do for me was to give me a one-time $20 service credit. Everyone I talk to at Comcast gives me a different answer. I want what I was promised!!!!
Follow Up:
I was contacted by a Comcast Regional Supervisor and offered a $30 loyalty service credit for 6 months to keep me as a Comcast customer. I was told that was to keep me satisfied until an offer that I would be satisfied with came along. All was well for 3 months - then Comcast offered a $99 HD bundle that I wanted to take advantage of . . . BUT, it is not available to existing customers - OF COURSE. After talking to a customer service rep, her supervisor and the supervisor's manager, I am again shafted by Comcast.
As a Comcast customer for 15 years (I know - I am pretty stupid) you would think that Comcast would value my loyalty . . . but NOOOOO!!!!!
When I sign into my Comcast account, here is what is offered to me:
HD Starter Triple Play
Get $100 cash back plus free HD, HBO and up to 12 Mbps Internet
speeds with PowerBoost® with a 2-year minimum term agreement.
Free HD – no HD access fees or equipment fees.
HD DVR – free for 6 months.
Over 80 digital cable channels, including HBO.
Thousands of On Demand movies and shows.
Internet downloads up to 12 Mbps, uploads up to 2 Mbps with
PowerBoost®.
Unlimited local and long-distance nationwide calling – rated #1 in call
clarity.
Voice Mail and 12 popular calling features including Caller ID, Call Waiting
and more.
This is the deal that I want - IT WAS OFFERED TO ME. But Comcast refuses to honor that offer so I will be canceling my service and moving to Quest and Dish.
If you are not getting satisfaction with ANY company, do not waste your time trying to resolve the issue, they will only lie to placate you. Life is too short to spend so much time being jacked around.
American's should not support ANY business that does not value their customers.
BTW - If I am not satisfied with Quest/Dish - NOT A PROBLEM - I will be able to switch back to
Comcast and get a better deal than they are offering me now.
Follow Up:
I was contacted by a Comcast Regional Supervisor and offered a $30 loyalty service credit for 6 months to keep me as a Comcast customer. I was told that was to keep me satisfied until an offer that I would be satisfied with came along. All was well for 3 months - then Comcast offered a $99 HD bundle that I wanted to take advantage of . . . BUT, it is not available to existing customers - OF COURSE. After talking to a customer service rep, her supervisor and the supervisor's manager, I am again shafted by Comcast.
As a Comcast customer for 15 years (I know - I am pretty stupid) you would think that Comcast would value my loyalty . . . but NOOOOO!!!!!
When I sign into my Comcast account, here is what is offered to me:
HD Starter Triple Play
Get $100 cash back plus free HD, HBO and up to 12 Mbps Internet
speeds with PowerBoost® with a 2-year minimum term agreement.
Free HD – no HD access fees or equipment fees.
HD DVR – free for 6 months.
Over 80 digital cable channels, including HBO.
Thousands of On Demand movies and shows.
Internet downloads up to 12 Mbps, uploads up to 2 Mbps with
PowerBoost®.
Unlimited local and long-distance nationwide calling – rated #1 in call
clarity.
Voice Mail and 12 popular calling features including Caller ID, Call Waiting
and more.
This is the deal that I want - IT WAS OFFERED TO ME. But Comcast refuses to honor that offer so I will be canceling my service and moving to Quest and Dish.
If you are not getting satisfaction with ANY company, do not waste your time trying to resolve the issue, they will only lie to placate you. Life is too short to spend so much time being jacked around.
American's should not support ANY business that does not value their customers.
BTW - If I am not satisfied with Quest/Dish - NOT A PROBLEM - I will be able to switch back to
Comcast and get a better deal than they are offering me now.
I’m angry
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Inappropriate?I too am leaving Comcast. I also was promised and paying for services that I didnt receive. I have gotten the run around until I am exausted from even dealing with them. Comcast has made it clear to me they don't care or value long term customers. Every customer service rep you talk to gives you a differnet answer.
I’m frustrated
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Inappropriate?Hi Gregory/Irene,
I would like to try to make this right for you. If you would like to give it one last try, I will do my best. Email me with your account information and a good contact number.
Sherri C
Digital Media Outreach
We_Can_Help@cable.comcast.com -
Inappropriate?I to have this problem. I went from paying an over priced bill to paying even more for less channels when I called I was told the best they could do was to give me just one premium channel when I was getting 3 for more money it is total bull **** I didn't even have time to enjoy the channels when I had them so I guess it wont hurt when I just do away with com cast all together I should not have to do this to get a competitive rate but it was made clear to me that they will not offer anything better to EXISTING customers isn't that nice. I mean isn't it bad enough that we live in one of the worst economies in the united states? I am in flint mi and have to pay there special price of almost 180.00 for just HBO and Internet and phone when I was getting HBO Starz and showtime for under 170.00 I was told by their rep that I would have to cancel my service for 6 months to get a better offer oh well I can guarantee when another company comes and they will I am out ! Comcast don't care about there existing customers they bait you in and then rob you when your not looking be careful to watch your promotion end date my bill was over 200.00 and now I am paying 'THE BEST THEY CAN DO PRICE' of almost 180.00 for less service they are cold. I guess I will go back to dish and DSL and maybe magic jack but at least I will be able to FEED my family and I intend to tell all my co-workers the same since they to are talking about how comcast screwed them.
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Inappropriate?OMG - This is SO TRUE! I just got off the phone with these idiots - I run a fair sized company and if I treated customers in this way, I would go out of business SO FAST!! One person tells you one thing (to get you into their service) and when you call back, you get different answers! THIS IS A NIGHTMARE! When we ordered service, we ordered the HD DVR - NEVER told that there was an additional $6.99 charge IN ADDITION TO the $15.99/ mo! I have called, sent letters for OVER A YEAR, and had NO ONE respond! I have been deducting the added $6.99 /mo, so today, even though I have sent letters every month with the bill along with copies of every letter sent each month, they are now threatening to turn off our service!! When I call, I go through the maze of voice jail until I want to hang myself, only to get someone with a brand NEW set of junk to feed me!
I have decided to send a very angry letter to each of the consumer reporters in our area (SF Bay area) and I can promise, they will jump all over this - GREAT publicity for Comcast!! I am SURE I can get several others involved with similar problems and irritations! How can they run a company with such LOUSEY customer service!! WOW - this is a true business model of WHAT NOT TO DO! I am looking at other options too - any ideas?
I’m frustrated & angry!
EMPLOYEE
