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Comcast Horrors in Ann Arbor, Mi
We initiated Comcast cable, phone and internet recently. Comcast told us that they would transfer our Vonage line, but failed to do anything. Then, after calling several times, they promised a date of August 25. Of course, that came and went. Finally, on August 27, they transferred the number but we could not receive calls on it. Once we complained, they gave us an alternate temporary number and, at the same time, disconnected our internet connection. Over the Labor Day weekend, we spent countless hours trying to have them restore our internet connection. Finally restored Tuesday morning. Called in about the telephone again and were told now that it will take to September 9 for that to be resolved. If we knew this is the level of service we would get, we would never have gone with them. And, on top of that, customer service people regularly hang up during the middle of a call. Also they promise to call back but never do. Never go with Comcast phone service for sure.
I’m frustrated
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Inappropriate?I apologize for the troubles we caused.
Please allow me to assist in getting this resolved for you. If you could please send me your best contact number and the phone number in question, I will be sure to escalate this for you.
Thanks for providing the opportunity to assist.
Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com -
Inappropriate?Whenever I had to call customer service, it as always on a cell phone as I didn't have a land line. I was never sure if the call was dropped (they were always long calls, more than 30 minutes) or if I was hung up on. I never seemed to have a problem with dropped calls otherwise but I could never say for certain that they hung up on me. Weather on purpose or not, it's something that could probably use a good looking into. It'd be nice to have a way to not have to wait on hold for 20 more minutes when a call gets interrupted.
Maybe comcast needs a trouble ticket system so that at the very beginning of a call they can say, "blah blah blah comcast greeting. In case we get disconnected, your trouble ticket number is xxx." Then in the phone system, have an option to input your trouble ticket. I've seen other companies (big and small) that do that with success.
I'm just throwing that idea out there because you really need help comcast and it doesn't seem like it's really coming from the inside. Of course, I've tossed you other ideas that were ignored..... like not letting the phone system put people into a holding queue that has no-one to answer it. Call 1-800 comcast and direct yourself to sales at midnight.
I’m harumph
EMPLOYEE
