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Comcast Internet problems that Comcast will not address.
I've had troubles with my comcast internet connection after they took over Adelphia. The last 3 months have been horrible. They have re-wired from the street, under the house, and to a new cable modem. I've taken the modem up to their office 4 times for replacement already as well. No reason for drops that I can see. Not weather related. Happens just whenever.
Spoken to many Tech support rep's over the last 3 months. Some are ok others dont have a clue. I've asked to speak to a manager several times, I've been told they dont have managers or that they are busy with other customers. Been sent to voicemail several times with no call backs. Everytime I call they setup a Tech visit for 2 to 3 days later and they never find anything. I'm paying full price for partial service and cant get anyone to escalate the problem or discount my monthly bill due to lack of service.
I've sent tracert's and ping logs showing massive delays and timeouts from the cable modem to the first hop, no response from Comcast on the logs. No resolution to the drops.
I've called Greg DePass (Comcast Business accounts) 3 times now and given him my information twice trying to pay Comcast more money to get a business account so that I can get better service, No call backs or resolution from him regarding upgrading the service to resolve the connection problems and reduce the lead time for Tech support.
I've explained that if we have replaced the modem and re-wired my house all the way to the street that the problem is clearly not here. I've made Tech support aware of the tracert and ping tests being sent to them and still no one is looking at their network to understand the problem.
I always ask to speak to a manger when I call and always get told they are busy with other customers. Currently my connection drops at least 3 times a day and it doesnt look like it will ever be resolved.
If someone can talk AT&T into installing DSL in my area I'll switch everything off of Comcast and deal with slow DSL speeds......at least it will work.
Spoken to many Tech support rep's over the last 3 months. Some are ok others dont have a clue. I've asked to speak to a manager several times, I've been told they dont have managers or that they are busy with other customers. Been sent to voicemail several times with no call backs. Everytime I call they setup a Tech visit for 2 to 3 days later and they never find anything. I'm paying full price for partial service and cant get anyone to escalate the problem or discount my monthly bill due to lack of service.
I've sent tracert's and ping logs showing massive delays and timeouts from the cable modem to the first hop, no response from Comcast on the logs. No resolution to the drops.
I've called Greg DePass (Comcast Business accounts) 3 times now and given him my information twice trying to pay Comcast more money to get a business account so that I can get better service, No call backs or resolution from him regarding upgrading the service to resolve the connection problems and reduce the lead time for Tech support.
I've explained that if we have replaced the modem and re-wired my house all the way to the street that the problem is clearly not here. I've made Tech support aware of the tracert and ping tests being sent to them and still no one is looking at their network to understand the problem.
I always ask to speak to a manger when I call and always get told they are busy with other customers. Currently my connection drops at least 3 times a day and it doesnt look like it will ever be resolved.
If someone can talk AT&T into installing DSL in my area I'll switch everything off of Comcast and deal with slow DSL speeds......at least it will work.
I’m frustrated
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Inappropriate?Dear Wayne,
I'm sorry to learn of the ongoing problems you've had with your internet connection and the poor customer service related to it. Thank you for making us aware. Please email me at We_Can_Help@cable.comcast.com with the phone number associated with your account as well as a good contact number. I will alert the leadership team and see that your concerns are addressed.
Again, I apologize for the inconveniences we caused. I can certainly understand your frustration with us, please know I will work to make this right. Thank you for the feedback and the opportunity to better serve our customers.
Kind Regards,
Melissa M.
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com -
Inappropriate?Wayne, did you ever get this resolved. I'm in Cumming GA and also live in an area taken over by Comcast (previously Adelphia). Our connection is bizarre. We can load pages but not images. Or a page will load, get to an ad (pulling from another server) and just hang. Its god awful. Restarting our modem works most of the time but it's only a matter of a few hours before we run into it again.
I’m REALLY frustrated.
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Inappropriate?ugh im having basically the same problem, at first i though it was the router we use in my home and ive replaced it 3 - 4 times the only explanation left is comcast, and they refuse to help, lack of service is a bitch.... i mean seriously we pay for a service that we only partially receive its amazing to me what little regard these big companies pay the people who keep them going...
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Inappropriate?I've been having internet connectivity issues with comcast too. If they can't help me tomorow then I'm going to try something else. :/
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Inappropriate?Same problem in Massachusetts, TV is OK, but phone and internet service is intermittent every day. Once I have an alternative, they are gone.
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Inappropriate?same problem in tuscaloosa, AL. comcast takes over and no other choices of ISP's are available...the modem works perfectly but the cable to the modem works maybe for 3 hours a day. No wireless routers work with any comcast modems. I feel like im the only one with this problem. Maybe its my computer but I highly doubt it.
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Inappropriate?Same exact symptoms here in Massachusetts. I too have replaced the router and have run the trace-routes to confirm ISP is the problem. They also say no problem on their end to the modem. No fix or acknowledgment so far either. Just waiting for an alternative to switch to.
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Inappropriate?Same problems all the way over here in the Golden State. (though, of course, not the exact same scenario.) I'm probably going to switch to a local provider, "Sonic.net"
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