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Comcast lost all my emails prior to 6/24/08.
Comcast. Can't view emails prior to 6/24/08. After 1 week, Comcast explanation is that spammer took over my account and deleted my emails. No evidence to support this (nothing getting bounced back to me), and comcast won't provide info on how determination was made. Am skeptical because comcast previously deleted these same emails when they "inadvertantly" deactivated my email account on the same date (6/24/8).
I’m frustrated and angry
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Inappropriate?I'm curious to know what happened here. Do you mind providing me with the phone number on the account? I'll reach out to our technical contacts to look into this for you.
We appreciate the opportunity to assist.
Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com -
Inappropriate?Comcast deleted all three of our email accounts (we've had for 9 years). First they said it was hackers. Then they blamed us. Finally said the tech that set us up when we moved put us as "new" - not "transferred." But for some reason, this tech created a whole new account for us we couldn't access. It took nearly three weeks to get my original user name back, but lost everything else. I had to call our City Manager's Office to get Comcast to pay attention to us. You can bet they would be calling if I didn't pay my bill. Customer Service is deplorable and disgraceful.
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This solves the problem
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The same thing happened to me. Comcast is nothing but a bunch of idiots - it's a wonder that any of them manage to find their way home in the evening. I moved about 5 miles and asked them to transfer my service. I logged in to my account at about 8am but by 5pm that day they had deleted the primary and all secondary email accounts. No excuse, no explanation. Wasn't able to file a ticket about it because ticket system was down. Wasn't able to file a request for reimbursement because THAT system was down. This entire company is a waste of gravity. -
Inappropriate?Just use gmail.
Seriously. -
Inappropriate?Same problem. Spent most of yesterday talking to clueless customer service people in Pensacola. I finally got a supervisor who wouldn't give me his last name. He said he'd call with an update in 24 hours. Time came and went, so I called. The rep who answered had never heard of this person and said the real call back time is 72 hours, not 24 and that the supervisor should have known this. If they know they are screwing up by confusing new installs with transfers why don't they fix it and train people properly? Also the supervisor spent more time describing the credits I'd get for their screw ups instead of helping get back the deleted messages.
gmail is a good idea.
What's needed nationally is more competition and regulation. Comcast should pay local governments whose right away it uses each time they screw up and each time they add more screw ups to additional original screw up.
Doug B
EMPLOYEE
