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Comcast NO CUSTOMER SERVICE!
I am so upset with Comcast and customer care its not even funny! I had them out this morning to repair once again my internet connection that goes out about 10 times a day! The tech came in tested my internet, told me how surprised that we has such a strong connection that he had to down grade it. HE ACTUALLY SAID THAT WE WERE GOING OUT BECAUSE COMCAST IS SO GOOD! So he went outside for about 20 minutes came back and said all is good now. We tested it and it worked. 2 hours later went outside to let our dog out and SURPRISE a new cable in our yard! Yes just laying on top of our grass running to a new junction box! I called to find out why it is just left there and when it was to be buried. "OH YOU WANT US TO BURY IT" I WAS ASKED! After on hold for 15 minutes the first available appointment is 10 days away. I said that was unacceptable, I needed it done asap as, first of all I fear our dog will chew on this cable, second how are we to cut our grass! And most important we have a huge graduation memorial day party in 5 days! I told the supervisor that maybe I will just put up signs over this cable and say Comcast did this! Now this is what I call customer service.
I’m PISSED OFF
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Inappropriate?The signals must have been too high and it was decided that a new run was necessary. That should have been fully discussed with you prior to the work being done. I do apologize. When this is done, they usually automatically schedule someone to bury the line. You do not need to be available for that.
If you want, send us an email and we will make sure it is buries as soon as possible.
Frank Eliason
We_Can_Help@cable.comcast.com -
Inappropriate?I sent you my phone numbers, address and everything else, waiting now for your response -
Inappropriate?Comcast service tech are complete idiots and to make matters worse, the customer service reps aren't much better either. We have had so many issue with comcast that I can honestly say that if another high speed internet service provider comes to South Florida we'll drop them faster than you can spell comcast sucks! We've had nothing but problems with them and poor customer service. They aren't worth the money and if they don't make dramatic changes, they are going to lose massive amount of customers.
I’m frustrated
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Are you currently experiencing issues that the local Comcast team has been unable to solve? If so..
Email to we_can_help@cable.comcast.com
Twitter: @comcastcares -
Inappropriate?Just thought I'd pipe in here too.
Comcast came out and connected my house to the Adelphia box (a few months before they merged). It took them more than 9 hours of phone time to realize this even after turning on my TV and checking channels, none of which were right (wrong station on each number). I even told them (around hour 5) that the TV guide channel said "Adelphia" and the register connection message on my internet connection said "Adelphia."
Yeah, there's some real brains there.
I'm with you on the other service provider. I pointed out to the customer service rep several times that the only reason I use them is because there are no other cable internet providers in my area.
My solution, move to Montana where comcast isn't (and hopefully never will be). If an even half comparable DSL connection had been available in GA (where I was) for a similar price I would have gone with that.
I’m more upset with comcast than I have ever been with anyone... ever.
EMPLOYEE
