Loading Profile...
Comcast "Out of Control" - it's Scam-Tastic
Here's my story ...
Comcast; I don't have enough time or space here to fully report what a nightmare Comcast has been and continues to be. I've upgraded / downgraded services, swapped modems, had countless tech calls - phone and to my home/office to no avail. But this last little fiasco has led me to rethink the entire situation.
Test link - http://www.dslreports.com/testhistory...
Check this out. Do you begin to see a pattern here?
In addition to these individual test results I've also kept track of Comcast national router statistics. There's nothing wrong with their routers or bandwidth or network infrastructure. After 6+ years I have come believe the entire fiasco is planned!
First off I'm not some weird conspiracy type dude. I'm just a guy trying to do his job and make a living. I do believe that "most people" will eventually experience the same pattern from these crooks!
While you review the above test link you should know that CC sales force called me to "SELL ME" the 50/5 upgrade. Each time I declined within 3-5 days my service would just drop through the floor. Proven from the tests. It got so bad at one point I even bought Qwest DSL and tried to make it work. Although stable as a rock, I just couldn't get quite enough speed to do my work properly.
As I continue please keep in mind that CC rolled out 50/5 sometime around February/March. I'm a BAD customer, I didn't buy it immediately!
The last week of June (about 3 months after the big roll out), LOOK what happened to my service(BTW not just me). Upstream so bad my Gmail timed out. As per normal I called, sat on and waited to speak with support (normal wait 45 minutes+), ran through all their BS and of course yet another tech out to the check MY WIRES! Don't forget it's up to the tech to determine if I have to pay or not. Again the tech was all set to charge my account for "NOTHING", until I showed him the error of his thinking. Yet again I don't have to pay for the call. I personally have trained MANY Comcast Techs "Free of Charge"!
Needless to say I have now ordered 50/5 for a mere $150 a month + whatever BS they can add. I anticipate I'll run like the wind for 3 - 4 months and the whole process will slowly begin again. They ever so slowly cap the config file being sent to the modems. They never make drastic changes to rapidly so the customer really doesn't see it. In time it becomes so obvious that we then start the calls. One would think they would be attempting to reduce support calls. This is not the case. Once CC determines you're in a CAPTIVE AREA they pour the coals right to you in order to MAXIMIZE PROFITS! I THINK IT'S ACTUALLY WORKING !!!!!!
As long as we live in a country controlled by the big corporations this is our future! At 55 years of age I can seriously tell you that our government hasn't been "consumer friendly" for over 25 years and the condition seems to be getting worse! As long as there's a SHORTAGE of competition, our government allows the big ISP's to sell us on the basis of "UP TO" with NO DOWN SIDE LIMIT REQUIREMENT - We the general public - ARE SCREWED !!!!!
UPDATE ===================================
July 12th Comcast installed the big 50/5 upgrade. ths was with the complete understanding that if CC couldn't deliver a MINIMUM of at LEAST 20% bandwidth claims, I would not have to pay for installation or any monthly fees until they could do so... Yes they did indeed record this call - both sales rep and supervisor agreed to this ...
They have NEVER EVEN COME CLOSE -
Since that time I have technicians out on average of 1 every 2 weeks. Everyone from low level installers, lineman, supervisors and actual local router administrators all trying to convince me "EVERYTHING is NORMAL. By the way - after an hour or so at my house NOT ONE TECH or CC REP disagreed with my stats. I get the very same stats using their computers.
I have kept intensely accurate records and here's what I REALLY get for $150.00 a month (Internet ONLY)
(Although I've yet to pay them - A Deal is a Deal !!!!!!)
Displayed as averages. I will deliver all stats & graphs to anyone for the asking.
I must say the Up Stream is the best it's ever been this last week ... But service is still very unstable and erratic ...
Last 24 hours Last 7 days
Number of tests.........42....................................234
Download speed........2293.21 KBits/sec...........1816.34 KBits/sec
.........................................286.65 KBytes/sec.............27.04 KBytes/sec
Upload speed.............1234.07 KBits/sec............1051.85 KBits/sec
.........................................154.26 KBytes/sec...........131.48 KBytes/sec
DNS Speed................153.00 mSec...................162.00 mSec
Latency.......................235.00 mSec....................240.00 mSec
This is actually about 2Mbps/down & 1.1Mbps/Up - not 50Mbps/5Mbps
In my opinion should not be legal to advertise or sell as anymore then - 8Mbps down & 2Mbps Up
and this has been the very best that ComSCAM can deliver - no matter WHAT !!!!
===========================================================================================
Today I get a call from Dori Lagred demanding payment on my "PAST DUE BILL" or they intend to shut it down end of this month. Oh she did offer to lower my service speed
her email;
Lagred, Dori wrote:
Sir,
This is the Comcast internet service I mentioned to you.
Comcast does not support Home Networking with this tier of service.
* Price $39.95 plus taxes and fees.
* Offer does not include a cable modem it would be an additional $3.00 per month to lease a modem.
* Speeds up to 768K/384K
* Speeds are not guaranteed
If you are interested in making this change, please feel free to contact me.
Dori Lagred
my response =================================================
Dori,
Thank You so much for the email. this will make a fine addition to my collection of Com-Scam - Scam-Tastic correspondence.
The next time you're at the gas station Imagine that you're buying UP TO a gallon of gas and you only get a quart. Then imagine the service station attendant telling you "That's the way it should be"! "What's your problem"? "You're able to drive"! "No one else complains"!!!
I know at this point you're telling yourself - it's not the same thing... But it is ...
At this point I have no reason whatsoever to change my service. Comcast should stand behind the sales agreement! In my mind everyone at Comcast should feel exactly the same! Even Billing / Accounts Receivable!
I'm quite surprised none of the top Corporate officers want to meet with me. They continue to send everyone else below them to do their dirty work!
Well, so much for taking care of the customer after the sale.
It's ScamTastic !!!!
T-Shirts are next - Front - Comcast with "cast" crossed out and SCAM added below
Back - It's "Scam-Tastic" with a mock CC Logo (just off a bit off)
offered to raise money for upcoming legal fees for Natl Class Action Suite
I think they're going to sell,,,
PS - Send this up the food chain - maybe I'll actually get to speak with someone with a little authority!
Also - I got your payment demand today - looks like Due date is Sept 24th. Is this your intended shut off date?
shame on all of you !!!!! Especially Corporate Officers and Managers !!!
Shame - Shame - Shame
Is this the same type of ethics you're teaching your children?????
Douglas Swinhart
Systems Administrator
US-Admins, Inc.
http://us-admins.com
(651) 552-9543
===========================================================================================
Within a week of Comcast shutting me down I'll post a web page giving detailed instruction to all how to monitor and track your "TRUE BANDWIDTH SPEED" SO EVERYONE WILL BE ABLE TO SEE WHAT COMCAST CLAIMS AND WHAT THEY ACTUALLY DELIVER"
I'm totally serious about creating a grass roots movement to put an end to this type of (Up To) marketing.
We used to live in a country that was consumer friendly - Today it's ONLY Corporate Friendly.
Is this the end result of "Trickle Down Economics"?????
Or is our entire Government become corrupt ?????
--
Douglas Swinhart
Systems Administrator
US-Admins, Inc.
http://us-admins.com
(651) 552-9543
Comcast; I don't have enough time or space here to fully report what a nightmare Comcast has been and continues to be. I've upgraded / downgraded services, swapped modems, had countless tech calls - phone and to my home/office to no avail. But this last little fiasco has led me to rethink the entire situation.
Test link - http://www.dslreports.com/testhistory...
Check this out. Do you begin to see a pattern here?
In addition to these individual test results I've also kept track of Comcast national router statistics. There's nothing wrong with their routers or bandwidth or network infrastructure. After 6+ years I have come believe the entire fiasco is planned!
First off I'm not some weird conspiracy type dude. I'm just a guy trying to do his job and make a living. I do believe that "most people" will eventually experience the same pattern from these crooks!
While you review the above test link you should know that CC sales force called me to "SELL ME" the 50/5 upgrade. Each time I declined within 3-5 days my service would just drop through the floor. Proven from the tests. It got so bad at one point I even bought Qwest DSL and tried to make it work. Although stable as a rock, I just couldn't get quite enough speed to do my work properly.
As I continue please keep in mind that CC rolled out 50/5 sometime around February/March. I'm a BAD customer, I didn't buy it immediately!
The last week of June (about 3 months after the big roll out), LOOK what happened to my service(BTW not just me). Upstream so bad my Gmail timed out. As per normal I called, sat on and waited to speak with support (normal wait 45 minutes+), ran through all their BS and of course yet another tech out to the check MY WIRES! Don't forget it's up to the tech to determine if I have to pay or not. Again the tech was all set to charge my account for "NOTHING", until I showed him the error of his thinking. Yet again I don't have to pay for the call. I personally have trained MANY Comcast Techs "Free of Charge"!
Needless to say I have now ordered 50/5 for a mere $150 a month + whatever BS they can add. I anticipate I'll run like the wind for 3 - 4 months and the whole process will slowly begin again. They ever so slowly cap the config file being sent to the modems. They never make drastic changes to rapidly so the customer really doesn't see it. In time it becomes so obvious that we then start the calls. One would think they would be attempting to reduce support calls. This is not the case. Once CC determines you're in a CAPTIVE AREA they pour the coals right to you in order to MAXIMIZE PROFITS! I THINK IT'S ACTUALLY WORKING !!!!!!
As long as we live in a country controlled by the big corporations this is our future! At 55 years of age I can seriously tell you that our government hasn't been "consumer friendly" for over 25 years and the condition seems to be getting worse! As long as there's a SHORTAGE of competition, our government allows the big ISP's to sell us on the basis of "UP TO" with NO DOWN SIDE LIMIT REQUIREMENT - We the general public - ARE SCREWED !!!!!
UPDATE ===================================
July 12th Comcast installed the big 50/5 upgrade. ths was with the complete understanding that if CC couldn't deliver a MINIMUM of at LEAST 20% bandwidth claims, I would not have to pay for installation or any monthly fees until they could do so... Yes they did indeed record this call - both sales rep and supervisor agreed to this ...
They have NEVER EVEN COME CLOSE -
Since that time I have technicians out on average of 1 every 2 weeks. Everyone from low level installers, lineman, supervisors and actual local router administrators all trying to convince me "EVERYTHING is NORMAL. By the way - after an hour or so at my house NOT ONE TECH or CC REP disagreed with my stats. I get the very same stats using their computers.
I have kept intensely accurate records and here's what I REALLY get for $150.00 a month (Internet ONLY)
(Although I've yet to pay them - A Deal is a Deal !!!!!!)
Displayed as averages. I will deliver all stats & graphs to anyone for the asking.
I must say the Up Stream is the best it's ever been this last week ... But service is still very unstable and erratic ...
Last 24 hours Last 7 days
Number of tests.........42....................................234
Download speed........2293.21 KBits/sec...........1816.34 KBits/sec
.........................................286.65 KBytes/sec.............27.04 KBytes/sec
Upload speed.............1234.07 KBits/sec............1051.85 KBits/sec
.........................................154.26 KBytes/sec...........131.48 KBytes/sec
DNS Speed................153.00 mSec...................162.00 mSec
Latency.......................235.00 mSec....................240.00 mSec
This is actually about 2Mbps/down & 1.1Mbps/Up - not 50Mbps/5Mbps
In my opinion should not be legal to advertise or sell as anymore then - 8Mbps down & 2Mbps Up
and this has been the very best that ComSCAM can deliver - no matter WHAT !!!!
===========================================================================================
Today I get a call from Dori Lagred demanding payment on my "PAST DUE BILL" or they intend to shut it down end of this month. Oh she did offer to lower my service speed
her email;
Lagred, Dori wrote:
Sir,
This is the Comcast internet service I mentioned to you.
Comcast does not support Home Networking with this tier of service.
* Price $39.95 plus taxes and fees.
* Offer does not include a cable modem it would be an additional $3.00 per month to lease a modem.
* Speeds up to 768K/384K
* Speeds are not guaranteed
If you are interested in making this change, please feel free to contact me.
Dori Lagred
my response =================================================
Dori,
Thank You so much for the email. this will make a fine addition to my collection of Com-Scam - Scam-Tastic correspondence.
The next time you're at the gas station Imagine that you're buying UP TO a gallon of gas and you only get a quart. Then imagine the service station attendant telling you "That's the way it should be"! "What's your problem"? "You're able to drive"! "No one else complains"!!!
I know at this point you're telling yourself - it's not the same thing... But it is ...
At this point I have no reason whatsoever to change my service. Comcast should stand behind the sales agreement! In my mind everyone at Comcast should feel exactly the same! Even Billing / Accounts Receivable!
I'm quite surprised none of the top Corporate officers want to meet with me. They continue to send everyone else below them to do their dirty work!
Well, so much for taking care of the customer after the sale.
It's ScamTastic !!!!
T-Shirts are next - Front - Comcast with "cast" crossed out and SCAM added below
Back - It's "Scam-Tastic" with a mock CC Logo (just off a bit off)
offered to raise money for upcoming legal fees for Natl Class Action Suite
I think they're going to sell,,,
PS - Send this up the food chain - maybe I'll actually get to speak with someone with a little authority!
Also - I got your payment demand today - looks like Due date is Sept 24th. Is this your intended shut off date?
shame on all of you !!!!! Especially Corporate Officers and Managers !!!
Shame - Shame - Shame
Is this the same type of ethics you're teaching your children?????
Douglas Swinhart
Systems Administrator
US-Admins, Inc.
http://us-admins.com
(651) 552-9543
===========================================================================================
Within a week of Comcast shutting me down I'll post a web page giving detailed instruction to all how to monitor and track your "TRUE BANDWIDTH SPEED" SO EVERYONE WILL BE ABLE TO SEE WHAT COMCAST CLAIMS AND WHAT THEY ACTUALLY DELIVER"
I'm totally serious about creating a grass roots movement to put an end to this type of (Up To) marketing.
We used to live in a country that was consumer friendly - Today it's ONLY Corporate Friendly.
Is this the end result of "Trickle Down Economics"?????
Or is our entire Government become corrupt ?????
--
Douglas Swinhart
Systems Administrator
US-Admins, Inc.
http://us-admins.com
(651) 552-9543
I’m angry & ripped off
2
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The best solution from the company
-
Mr. Swinhart,
Thank you for the conversation last week. I appreciate you taking the time to discuss your findings As we discussed speedtest results and actual speeds experienced will be based on the servers that you are accessing Specifically you shared the results and tests that you have conducted using testmy.net. It would appear these servers would be located in AZ, which would be a good distance from your location. It would be more appropriate to use test servers located in Chicago or Saint Paul. This would provide a much more accurate result. I do understand that you would like to see the same speeds throughout the internet, but the latency that is caused as you travel from server to server (outside of the Comcast network) and distance would not make this possible or logical. I also understand that you feel there is a conspiracy between Comcast and a variety of speed test servers. This of course is false. We have dedicated ourselves in working with you and striving to create the right experience. You have a complicated set up involving multiple routers and computers with a variety of results based on your usage. As demonstrated on a number of occasions, our service is being delivered properly to your home. We will not be able to assist further regarding this, but we would be happy to help you with any other legitimate concerns.
Thank you!
Frank Eliason
The company says
this solves the problem
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hi Douglas,
We're looking into this. We will be in touch with you later today. I apologize for the frustrations.
Kind Regards,
Melissa M.
Comcast Customer Connect
National Customer Operations -
Inappropriate?If you ever get them to actually realize that there's a problem on their side, bravo. I gave up on comcast before they made this revelation. It was always my modem, even though the modem works great now that I'm with a different cable internet provider. I even presented them with tracerout information and ping information from all angles.
Haven't you ever had problems with your comcast service before? All customers are retards and couldn't possibly know more than the "tech" support agents.
I’m fealing your pain.
-
Inappropriate?Of course it's always the wires. Before I switched to RoadRunner I had to have a Comcast tech come down at least once a month (the problems didn't coincide with new offers, but there was definitely a correlation) and it was always something different. Someone tried to splice into my cable, pests were getting at the wires, et. al.I was suspicious, but didn't think much of it. Now that I've seen your (freakishly meticulous) statistics I definitely think it warrants looking into by someone other than Ms. Melissa here. -
Inappropriate?So do you have any other computers that might be running fine on your network or is there just the one? Have techs been able to replicate your problems on other computers or is it just yours?
I’m undecided
-
Inappropriate?Mr. Swinhart,
Thank you for the conversation last week. I appreciate you taking the time to discuss your findings As we discussed speedtest results and actual speeds experienced will be based on the servers that you are accessing Specifically you shared the results and tests that you have conducted using testmy.net. It would appear these servers would be located in AZ, which would be a good distance from your location. It would be more appropriate to use test servers located in Chicago or Saint Paul. This would provide a much more accurate result. I do understand that you would like to see the same speeds throughout the internet, but the latency that is caused as you travel from server to server (outside of the Comcast network) and distance would not make this possible or logical. I also understand that you feel there is a conspiracy between Comcast and a variety of speed test servers. This of course is false. We have dedicated ourselves in working with you and striving to create the right experience. You have a complicated set up involving multiple routers and computers with a variety of results based on your usage. As demonstrated on a number of occasions, our service is being delivered properly to your home. We will not be able to assist further regarding this, but we would be happy to help you with any other legitimate concerns.
Thank you!
Frank Eliason
The company says
this solves the problem
-
Inappropriate?Scary to say the least, known to most consumers but, still, scary. Sad that we the public have to live with a government which truly doesn't care about the people, only big business. Everything is done in the name of the people and yet only the executives seem to win.
I'm currently testing a business level 50/5 service. It's only been a bit over a week and I'm already very nervous. The speeds are great but I know it's pretty much a closed network. What's making me most nervous, no SLA, it's take it or leave it, and worse, I can't reach anyone right now for support and I badly need a reverse IP name change. Seems even their business service is a hand holding one as they don't allow you to handle your own reverse. However, all other DNS functions are yours to take care of as they do prefer you run your own DNS server/s.
I don't have much to add just yet, just feeling a bit nervous, already. I've been testing by moving a couple of domains over to that connection and so far, looks ok... there's just a feeling of impending doom, once I'm past my 30 trial and stuck in a one year contract.
I agree that there needs to be a method by which people could start standing together to do something about this. If we really want to remain a free country, it's time that people stand up and DEMAND better government policy making before we lose all choices.
Mike - N/E St.Paul1 Comment Add a comment
This solves the problem
-
Mike,
Thanks for the feedback. I would like to discuss your concerns. Please email our team at We_Can_Help@cable.comcast.com.
Regards,
Melissa Mendoza
Comcast Customer Connect
EMPLOYEE
EMPLOYEE
