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Comcast Slow-Speed Internet
Over the past several months, my Comcast cable internet service has had periods of extremely slow internet connectivity. Pages timeout and speeds more comparable to dial-up. During the latest period, I went to speedtest.net and checked my speed. 
0.44 Mb/s down, 0.28 Mb/s up, and 423 ms ping is terrible! It causes pages to timeout, drops me out of online games.
I have contacted Comcast phone support and received very little support. The Rep walked me through the usual script...reset cable modem, reset router, reboot PC, etc...I played along, complying with the representative's steps until I eventually gave in and ended the call. I need a Network Engineer to do some network traffic analysis, not a level 1 CSR reading from a script.
Reaching out here because I don't know what else to do...
0.44 Mb/s down, 0.28 Mb/s up, and 423 ms ping is terrible! It causes pages to timeout, drops me out of online games.
I have contacted Comcast phone support and received very little support. The Rep walked me through the usual script...reset cable modem, reset router, reboot PC, etc...I played along, complying with the representative's steps until I eventually gave in and ended the call. I need a Network Engineer to do some network traffic analysis, not a level 1 CSR reading from a script.
Reaching out here because I don't know what else to do...
I’m frustrated
3
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Inappropriate?Having the same issues. Hotmail will not load but only when using comcast, been like this for a week. Getting multiple timeouts and tech support is terrible. Spent an hour with them telling me to delete my cookies and to reset my modem. There is a problem on their end. Comcast is the absolute worst, this is what you get with a granted monopoly.
I’m frustrated
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Inappropriate?Same problem here... (I just posted a question on the forum a bit earlier), and little hope of real anything happening.
A few years ago, I actually did a full log (running network analysis every 30 minutes) and sent that to them... At that time, it felt like... something became better... but now... in the past few months, it seems it is broken again...
I am in 94086 area (CA). -
Inappropriate?Same problem. Comcast sucks! If there was another company in my area I would so change service
