Comcast still contacting me after closing account.

Here's the email I sent:

Dear Mark,

Well, it goes a little deeper than that. Because of messups in closing the account, I'm not sure what the account is actually under. I DO know that the name and number on the account was changed before it was closed. That just makes it so that I have to go through a 30 minute explaination before even starting on any issues.

My phone number on the account was (only sent in email) and it is still my number
My account number was (only sent in email)
My Name is (only sent in email)
My address was (only sent in email)
The name of the person that moved into my place is (only sent in email)

I know that my name is in the system somewhere but I know that you'll have to do some digging.

Now, It's important to point out that my name on the letter is spelled (only sent in email) which is wrong. It is spelled (only sent in email) which is how it was spelled on all of my bills. It's also important to point out that after one of my last problems was solved I received a bill (showing a refund) at my current address. The letter raising my ire here was sent to my old address, addressed to me, and automatically forwarded via the USPS change of address system. My current address is (only sent in email).

When I got the first letter, I called equifax and they assured me that Comcast had not run a credit report on me. Since it's the weekend I have not had a chance to do the same with this new copy of the letter.

Please let me know what you find out.

Thank you

(only sent in email)

Update:
I received a call at about 8:00 AM (Mountain Time). I was unable to get to my phone in time and actually received a voice mail from Comcast. It was a lady in the corporate office leaving her name and number for me to call her. I've tried twice now today to get ahold of her. The second time I left a message.

It's not much, but it's where I stand right now.

It is nice to have a number that goes straight to a person (or voicemail) though, specially since non of their normal phone tree options apply to me and I usually have to spend 30 minutes on hold and another 30 minutes explaining the situations.

Sounds like you've had a tough time.
On my home Comcast cable I had a similar experience with losing internet connectivity. It would just die out around midnight or so, every day. It took several tries but one of the techs finally changed something that fixed it. I wish I knew what, but I don't remember.

Update:

I got a call back from Mark C. shortly after the above post letting me know that the lady that called me earlier would be giving me a call back by the end of the day. About 30 minutes later, she did!!!

I talked with her a while, briefly re-explained some of the history of my account and exactly what my concern was. Her best explaination as to why I got the letter was a combination of the comcast blunders in closing out my old account and a delay in my USPS mail due to change of address forwarding.

She claimed that she didn't think I'd ever get anything from comcast again. Because of all my other experiences with the company I find that hard to believe. I guess I'll just have to wait and see. At the very least, I have her phone number so I have someone I can call, that is acquainted with my account already. She even invited me to call her if I ever get anything.

So, final resolution: comcast doesn't know, but I have some comfort in an actual person's phone number.