Customer Service? (JD Powers must be a joke!)

Mark, why is it that people have to post their complaints in a public forum before Comcast sends competent and trained individuals to deal with the issues? Why didn't your company save me--and the dozens of other people who post here to complain--the months (years?) of trouble that came with dealing with your foreign call centers, unhelpful and often rude over-the-phone technicians, and lack of inter-departmental communication by setting up a decent company that cares about its customers EVERY time it hears from them?

I have also been greatly amused by Comcast's promise, advertised in a regular TV commercial that's been running for months, to provide a "complimentary visit" from a technician if the first service call doesn't solve a routine maintenance problem. Basically, what Comcast is saying is that if their technician doesn't fix something the first time he (or she) comes out, they won't charge the customer to have someone come out and ACTUALLY fix the problem. In other industries, this is standard practice--it's called delivering the service you have been contracted and paid to provide.

How about this one...Comcast sent their Tech with the WRONG equipment. I kept telling the tech it was wrong but he went ahead and installed anyway. So I called Comcast after he left and was told they'd have someone out today to fix the problem. When I checked to see the exact time someone would be out today I was told Oh no it will be tomorrow! I have cleared my schedule for 2 days for these guys and now have to clear a 3rd day. When I spoke with a customer service supervisor I was told they could do nothing and that I HAD to confirm that I was going to go to a Comcast store and get the correct equipment and install myself or accept the appointment they gave me or he was going to cancel my appointment.
Now that is Stellar customer service!