Discontentment with Transfer Process

When transferring my Comcast Triple Play services to a new address, I had a few less than pleasant experiences. First of all, my husband called to transfer the services almost 2 weeks before the move date. The day before the move, he called again to confirm and there was no work order in comcats' system. He requested the transfer again. They then told him it would be another week (initally we were told we would have our services transfered on our 1st day in our new place). Ok, we attributed that to an honest mistake (though we obviously weren't happy). We also found out about a $60 transfer charge that the first customer service rep failed to mention. Of course we paid it because we wanted our service.

The service man did come out one week later to hook up the services, but we didn't have all of the channels that we had at our other place. I have a 2 year old, and life without Noggin is difficult to say the least! We were told to contact the service center about the missing channels. We did call. We were then informed that our service at our first address was not disconnected yet, and that's why we didn't have all of our channels. It didn't make sense to me, but what could I do. He even said that there was not a work order put in to disconnect the service at our previous address (I thought that would be implied with the request for transfer), but said he'd put one in for us. We were told that it would only take about 3 - 4 days (again, we weren't happy about this, but what could we do). We're into week 3 and we still don't have our channels. Although we don't have all of the channels were supposed to have, we're still being charged the full amount. I just feel cheated.