Comcast charged me for movies I did not order!!

We have this same problem, as a matter of fact I watch the accounts closely because we have a new roommate here who actually did order some stuff. I immediately locked out all pay per view ordering so that this would no longer happen. Then we also disconnected the suspect box and left it disconnected for over a month. During this time is when the movies were supposedly ordered the box that they were ordered on was physically disconnected because of what had happened the month before with the roommate. Now unless the thing is haunted or can order things without being connected to the cable, or power for that matter, there is no way that these movies were ordered. I understand the $25 one time thing, but lets be honest this leaves too much to chance as far as being charged for services that were not received. Lets face it, if it weren't for the high speed internet we wouldn't have cable anyway. This leaves a very bad taste in my mouth and we are now considering other avenues. This is not our first issue with our service either, for over a year every time it rained our internet and on demand would go out. We had numerous technicians out, and they always said they would have a main line technician come out and repair the line. ( Squirrels had eaten holes in the main line not the drop line ). We were also told to wait until the service was repaired to ask for a partial refund on our bill for all the aggravation and time spent without services. Well it finally got fixed, and I put in a request. Well that's where it stayed for a few days, then when I called to check the status, I was informed that a request had never been made. I gave all pertinent information again and was asked to give them some time to work on it. Well its been 3-4 months now,.. Is that long enough? Apparently not, I have received no confirmation one way or the other as to what the status or decision is on this matter. And lastly, due to recent billing server upgrades, when I put in the information to have the bill automatically deducted from the bank account, the last digit from the routing information was being dropped by their server. Well one would think that Comcast is never at fault in these situations, because we were charged not once, but TWICE for the equivalent of a bounced check.

We've been charged for porn we didn't order as well. In fact, a google search on this problem (I just received a porn ppv charge on my bill today, which is the third or fourth time this has happened) led me to this.

I have had this happen twice now. The first time it was $90 worth and the times that the movies were apaprently ordered were days and times that my roomie and I were at work. Comcast credited the cahrges but then about 3 days ago I went online to check my account and found $40 worth of "Girls Gone Wild" videos charged to my account. Niether my roomie or I orderd these and the movies were all ordered about 5 min apart from each other. Comcast states that they will NOT credit my account again because they are being ordered from our box. I am currently looking into Direct TV rates because of this.

I'm having the same problem. I password protected the On Demand feature immediately after our cable was hooked up. We have 4 kids and didn't want any accidental orders. The first month's bill contained 2 PPV movies we deffinitely didn't watch. I called and Concast agreed to credit one back. The same thing happened the next month. 2 movies again. One was "ordered" when we were out of town over the 4th of July. Now, I think my cat's pretty smart, but she's not THAT smart! This time, after speaking to a manager, he refused to take off any PPV charges, claiming we HAD to have ordered them if they were on our acct. I am livid! We switched to Comcast to save money over Dish and it's costing us the same without nearly the level of service. I will be going back to Dish Network after this. We've had nothing but problems even from installation with Comcast.

I went online at cox to pay my bill and saw I had ten charges for porn movies that I didn't order too. It is a Sunday so I will have to wait until tomorrow to fight with Cox about it. The times when the movies were ordered were when I am the only one up and my husband is asleep. So unless one of my dogs has learned to use a remote and order movies it is impossible for these movies to have been ordered. I talked with a technical person at Cox that said someone would have to have access to a box in my house for the order to go through. So I will have to wait to fight the billing people tomorrow.

Im from cicero il. and i had this problem for three months. The first month i had to pay for 6 or 7 adult movies so they said i had to pay the whole bill and they said they where going to credit my account next month same thing the next month so i asked them to tell me witch box they where ordering from they gave me the numbers and it was 2 diffrent boxes to my surprise it was the boxes in the kids room age 6 and and 8 plus the boxes had locks on them witch only i know. i took the boxes from the kids room out and put them in the closet and just put the cable directly to the tv and i thought that would solve it right? wrong this months bill came and another 8 adult movies came on my bill so i called again ( was on hold for 30 min) so i told the guy the same thing i told the guy the month before and asked him for the box numbers ( have 5 boxes total my room kids rooms 2 living room and basement) so he tells me the numbers again and guess what the movies where ordered from and unpluged cable box in the closet!?!?!? i told the guy WTF! how can that be if the box was unpluged in my closet he was like that couldnt be so i got mad and told that its been happening for three months straight that theres something wrong over there and he said that they were going to check five minutes later he said the box was active.so i dont know what to do, i cant be giving them money every time .

Follow up: I ended up cancelling Comcast sevices and have no regrets of doing so all this time. Anybody else who fell victim to this, I advise you to do the same. Cut your losses. If it happened once, it will continue to happen. Comcast has never, and will never accept that there is an error on their system.

I would be interested in getting involved in a class action lawsuit, if any of you happen to be an attorney or know someone who could take the case. Let's stick it to them where it hurts, in the proverbial pocketbook! I am not sure how much trouble it would cause, but I am also interested in possibly taking an ad in the Chattanooga Times Free Press letting others know the problems that we are all having. The more people are educated about this, the more likely that Comcast would be to stop this practice. This is a common ( though wrong in every way ) business practice among large corporations. They charge you for services which you did not use or receive, then bet on the odds that you will either do nothing about it or cannot prove you shouldn't be charged. This problem is now compounded since they have went fully digital ( at least here ) and are requiring us to use their boxes on all our sets. They pad their receivable account in this way. I would guess so they can give themselves those big bonuses we hear about so often in corporate America. They are overcharging us as it is, and they are going to keep doing it as long as we as their customers allow i

I opened my Comcast bill 10/23 and was shocked to see a bill over 600.00. This is a two month bill, but still. I saw 14 porn movies ordered and immediately called so called customer service. They stated there were also charges on the 9/19 bill for four movies (I did not open that bill or would have complained earlier) and they insisted all the movies were ordered from my DVR in my living room. I am a single woman, 45 yrs old living in a 2 bdr apt with my 12 yr old 7th grader, I have no husband or boyfriend and nobody else was in my house during the times the movies were ordered.Many of the movies were ordered during work/school time. I told them I could prove nobody was at home, they insisted somebody was here to order the movies. I asked to speak to a supervisor, they stated they did not have a supervisor there. I asked how to file a complaint, they gave me a fax number to fax over verification of where me and my son were during the ordering of the movies and I could fax over a written complaint at that time. They stated there is not a phone # to complain to. I asked if there is any way that someone was getting into my cable, especially since I live in an apt complex. They stated no way, it came from my home, freaked me out thinking someone must have been breaking into my home to watch porno's, then I thought how ridiculous this was. They were basically telling me it was either myself or my son ordering the movies. Once again, ignoring the fact that nobody was at home during most of the movie ordering. They were rude, disrespectful and degrading. They acted like they had never heard of this before, but I see after investigating this that I am not alone and they have to be aware of this since there have been so many complaints. I just wanted it investigated, I called back and talkedto someone in "Tech" who insisted there was no way that a breach of security happened on their end. They will not take accountability in any way. I have complained to the BBB, the Washington state Attorney General and Consumer Affairs. I would be most interested in a class action suit because from what I have read, once it starts it does not stop. I read about a woman that has over 1200.00 in porn charges and they are insisting it was her 15 yr old son. This has got to stop, it is time to stand up. Anybody with me?

we have had the same problems starting june 09, just happens to be about the same time we removed the premimum channels from our service. many calls w cust service w/the same results that you have experianced. many of the porn movies are 1-5 minutes apart with some of them being duplicates. being just my wife and i there are many times and dates that we were not home. the other consistancy that i noticed is that the viewing times were between noon and 4:00 pm. so very frustating being told that you are lying after being a long time paying loyal customer. would you not just look at my billing history for the last ten years?
comcast, you are the theives. wake up and address the problem. who has time for this?