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Does Comcast's left hand know what the right hand is doing?
I called to order an HD box and the phone rep told me I could pick it up at the local (Boca Raton, FL) office. When I got there they said they didn't have any and don't know when they will get them. I asked if another office might have them and they said none of the offices have them.
Since Comcast has now gone from lousy service to uninformed service, It's obvious Comcast still puts the customer last.
1) How come the phone rep didn't know this?
2) I guess it's time to go to a dish and change my broadband to AT&T.
Since Comcast has now gone from lousy service to uninformed service, It's obvious Comcast still puts the customer last.
1) How come the phone rep didn't know this?
2) I guess it's time to go to a dish and change my broadband to AT&T.
I’m frustrated
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Inappropriate?Hello!
Thanks for reaching out to us. I'm sorry for the frustrating position we placed you in. I would be more than happy to arrange getting you an HD converter box. Please email me at We_Can_Help@cable.comcast.com.
Regards,
Melissa M.
Comcast Customer Connect
National Customer Operations -
Inappropriate?I hear what you are saying about being told one thing from one person and getting different information from another person at a company. Very frustrating.
Are you saying that Comcast has no way for you to order a box from them or an estimate of when those boxes will be available? Do they lease those boxes to you, or do you have the option to buy your own? Or, are they provided as part of your service by Comcast?
I'd be interested in hearing how it goes for you. The Comcast reps here have been very helpful in the past, and I bet they can help you, too. Keep us posted! -
Inappropriate?The web posting got a 2 hour response. Then a phone call. Result was that they don't have any boxes in the area that services me and they will call me when they arrive.
The fact remains that while at the corporate level they realize they should respond to these matters, at the local level they couldn't care less. As a matter of fact, when I went to pick up the non existent HD box, there were no other customers in the office and it seemed as though I was annoying the 2 clerks who were busy writing personal letters. All I got was shrugged shoulders.
Hopefully, AT&T will have fibre to the house soon and that's when I jump ship and use AT&T television and AT&T DSL. In the interim, I am considering a dish for television since all the Comcast commercials plead for business, phones and HD, while they don't have the hardware to provide it.
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Inappropriate?So sorry to hear this, but I hope that you get that box soon.
I have a feeling that all of this switching to digital and HD (etc.) will lead to a lot of situations like this. I am very glad that the Comcast folks were able to help you, but I also hear what you are saying about the importance of making that line up with your local experience. In any case, I think it is great that you've shared this. I'm hoping it gives the Comcast folks the kind of details and examples they need to help spread the word to the rest of Comcast about how customers get frustrated when they can't, for example, order and pick up -- or have shipped -- specific pieces of equipment that will definitely work for their system.
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