DVR and DTA not working since the digital upgrade

What does it take to get Comcast to do something?

I sent my information over after getting the e-mail and someone from the local office called me this morning and said she would have a field supervisor call me right back to address the issue.

Guess what, no call!

So here I sit again, Comcast's office is closed, all their employees have gone home and are watching TV while I sit here with two sick kids that have watched just about every DVD we own since our cable is still not working. No wonder this Field Supervisor holds the position that he does, he certainly seems to embody the Comcast attitude of not caring about their customers!

Right now I am looking into alternative carriers for my TV, phone and internet. I'm sure there are companies out there that would happily take my $250 a month, especially in times like these.

Obviously, you all just don't care.

Charissa, I've been trying since Saturday morning (it is now Monday evening) to get the DTA activated. I've heard every excuse and have even swapped out equipment. No one at Comcast can give me a straight answer. Tomorrow a technician is coming to our home. I had better NOT be charged for this vist.

Too bad Comcast is a monopoly. I can't even threaten to take my business elsewhere because if I could -- I certainly world.

I have no helpful info. Just want to concur with a similar experience.
We have analog TVs so we installed the digital adapter boxes from Comcast on friday, May 1st 2009. They are still not working after repeated (8 or 9) attempts to activate them with customer service reps 4 days in a row.
The best they finally offered is to send out a service tech NEXT Tuesday, May 12th.

I pay for the "Expanded Basic" package. But the Expanded channels are not coming in. So, will I get a refund for the 8 days (or more, possibly) without the Expanded Cable channels?

The "Limited (Basic) Cable" channels are not affected right now. But what will happen June 12th- won't they ALL be digital? So unless this problem gets resolved, my Basic wont work then either, I presume.

It is very misleading of Comcast to say (and I quote) regarding the digital signal transition:
"If all the TVs in your home are connected to Comcast, relax and we'll take care of the transition for you."

Well, Comcast...? Take care of this for me!

This also irritates me- I noticed the Expanded Basic channel line-up is now called "Digital Starter Package" and NEW customers will get it for $29.99 a month for 6 months. I have been a customer for 22 years. I have to pay $55.75. Nice customer loyalty.

I live in Everett, Washington. The tech said they are having "a problem" in Washington.
Is everyone else here experiencing problems in Washington, too?
BJ

I live in Portland, Oregon and have the same problem. Suddenly I am experiencing frozen video, pixelization, and lack of audio. Nothing has changed with my cable connections. I haven't contacted Comcast yet because of my lack of confidence in their techs based on previous interactions. Starting to get more interested in DirectTV

A follow up:
The smaller sized digital adapter boxes from Comcast (needed to receive the digital signal for the expanded basic cable channel line up) did start working 5 days after we first called to activate them.
We had to spend some time programming the Comcast remote controls for each TV. (On one TV the remote's "power" button does not turn on or off the TV unless you first press the "info" button- but we can live with that)
Our main TV got the larger digital receiver box made by Motorola (model DCH-70 or100). It never worked.
A week later the Comcast tech came out as scheduled. He was very polite and competent. He immediately replaced that box with a different larger unit, also Motorola (different model number). He said the model I was sent was no good. While waiting for the new box to receive the signal and load, he went outside where the cable box to the house is and replaced all the connectors. He probably spent about 2 hours making sure it all worked properly.

All TV's work now and are receiving the comcast digital channels. (except that one remote- even the tech couldn't figure it out).

There is the occasional pixelation, and freezing, but I hope that will improve.
BJ

So I wanted to post a follow-up to what I have experienced when Comcast finally came out. First of all, following my last post I called the local office again since no one had still called me. After some time on the phone, a call center supervisor said she would have the Field Supervisor call me back...deja vu...so after a few hours I did get a call from the Field Supervisor and he asked what the issue was - as I was scheduled for a tech to come out the next morning...no one bothered to advise me they had scheduled a sooner appointment for me. OK, so I told him what I was experiencing and he said he would send out a specific tech that was very savy with the whole digital conversion and related issues. Great.

The next morning the tech shows up and says "I have your new internet modem to install." I couldn't help but laugh. Luckily my husband was home to deal with this because I probably would have ruined this unsuspecting tech's whole day!

So the long and short of it is this...we didn't have a strong enough signal coming in...hmmmm, I seem to remember someone (me) suggesting this over a week ago. He placed a booster of some type on our feed into the house and the problem was instantly 80% better. He said techs would be coming out to our area to fix the problem, as this booster was just a bandaid for us.

So the problem still happens intermittenly and certain channels (like movie channels) just won't come in.

I've seen Comcast trucks at the main feed down the street off and on for a while now, but so far, no additional improvement. And of course, no contact from Comcast and no offers of credits or adjsutments on the acount. Can't say that I'm surprised.

The simple truth is that unless you babysit Comcast through something, it just doesn't get done. Pathetic.

If you are switching over from analog (coax direct to the TV) to digital (using a set top digital box, like the DTA), you could potentially have some problems...if you have never had a digital box in that room then you won't know how good the signal strength is...an analog hookup requires much less signal strength than a digital setup...and it's not necessarily Comcast's fault, you might have a cheap splitter, bad wiring, etc in the house. Just because the wiring hasn't changed in 5 years does not mean the wiring is in good shape!