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dvr records the same show/series several times a day
Over the past couple months I have started to notice that when I set a series to record on the dvr, and you set it to only record "new episodes" it will record every occurance of that show that day. For instance If i have it set to record "The soup" on E since they play the show several times a day it records each of them.
I understand logically what is happening, the dvr determines when to record a show by looking at the guide's information of new or repeat. However the problem stems from the fact that some shows descriptions don't have the new or repeat indication. And even when they do, it still records the show each time it is on that day.
I have it set to record only new episodes and to keep only one of the episodes, but that doesn't stop it from recording all of them. this certainly didn't used to be a problem, as I said, I started noticing it over the last couple months. At first it was just a minor inconvenience, I figured there was something I was doing in the configuration of the series recording.
However, it becomes a problem when you want to record a particular series during its first airing, say at 8 pm, and you set it up to only record new episodes and to keep only one, but that doesn't stop it from recording it again later that night at 11 pm when it airs again. The problem I have is I already have 2 other shows I am recording at 11pm, so there is a conflict, and it won't let you record one of the shows.
Does that make sense?
I have done some research and it turns out that it all has to do with the guide's database, and Comcast uses TVGuide Iguide.
I am wondering if there are any fixes, or work arounds.
I understand logically what is happening, the dvr determines when to record a show by looking at the guide's information of new or repeat. However the problem stems from the fact that some shows descriptions don't have the new or repeat indication. And even when they do, it still records the show each time it is on that day.
I have it set to record only new episodes and to keep only one of the episodes, but that doesn't stop it from recording all of them. this certainly didn't used to be a problem, as I said, I started noticing it over the last couple months. At first it was just a minor inconvenience, I figured there was something I was doing in the configuration of the series recording.
However, it becomes a problem when you want to record a particular series during its first airing, say at 8 pm, and you set it up to only record new episodes and to keep only one, but that doesn't stop it from recording it again later that night at 11 pm when it airs again. The problem I have is I already have 2 other shows I am recording at 11pm, so there is a conflict, and it won't let you record one of the shows.
Does that make sense?
I have done some research and it turns out that it all has to do with the guide's database, and Comcast uses TVGuide Iguide.
I am wondering if there are any fixes, or work arounds.
I’m frustrated
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Inappropriate?Hello cubbygrl!
Thank you for the feedback. There is actually a Motorola firmware update coming out later this year that will remedy this problem. I'm sorry for the inconveniences this causes, but we are working to fix this issue. If you have any other questions regarding your Comcast services or equipment, feel free to contact my team at We_Can_Help@cable.comcast.com.
Sincerely,
Melissa M.
Comcast Customer Connect
National Customer Operations1 Comment
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This solves the problem
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Comcast DVR is doing this to me, too. I can't believe that more than a year after this posting the problem still exists. Wow. -
Inappropriate?thanks for the response, but I'll be honest thats ridiculous that it hasn't been fixed yet. It shouldn't have even happened in the first place.
I did some more research yesterday, and it turns out that the dvr menu for setting up series recording used to say something like " first run" as opposed to what it says now, " New" or "Repeat"
So, that means for whatever reason having a series record on "first run" caused problems....???? and thats why they changed it ?????
It shouldn't take several months to roll out a firmware update, its just a simple fix.
I am just getting so sick of comcast, it's just one problem after another. I don't get it, maybe instead of spending all that time on their commercials they should focus on the product. Though I will admit, I love the "Slowskies" I laugh every time.
I am waiting on a comcast technician to come out and take a look today, I have absolutely no idea, what they could possibly do to fix it. The people they have working on the tech support phone line are either totally clueless, or lying. because I called twice yesterday and each person had no idea what I was talking about and said that the guide had not been changed.
In typical comcast fashion they insist on sending a technician out, God forbid they do any diagnostics over the phone......
Thanks again for the response and I apologize for trashing the company you work with, but I know deep inside you agree with me
I’m not happy
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Inappropriate?Yeah, this happens to me too. Real frustrating. I can't wait for the TIVO/COMCAST DVR.
I’m frustrated too!
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Inappropriate?Same thing happens to me. I have lots of problems with Comcast. I use to be a Time Warner customer. They were much better & people even complained about them!
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Inappropriate?I have the same problem. My DVR records "The Daily Show" and "Colbert Report" duplicate episodes of the same "New" episode.. every single day...
I spend more time deleting duplicates than I do watching my recorded shows. -
Inappropriate?Count me in on this. Does anyone know if the Verizon FIOS DVR handles this any better?
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Inappropriate?As I understand it, the problem is related both to TV Guide's programming not telling the DVR that a rerun is actually a rerun, AND to Comcast's crappy DVR not having the ability to recognize that it has already recorded the same episode.
I have the same frustrating problem with mutltiple recordings of the same show. I NEVER had this problem with my old Tivo1 Comment Add a comment
This solves the problem
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Same problem here. If you record the Daily Show and Colbert, as I do, you have many episodes to delete. It is extremely annoying. I am going to contact Melissa at We_Can_Help@cable.comcast.com to see if the firmware update is ready.
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Inappropriate?Hello Everyone!
I understand the frustration you are experiencing and apologize for the inconveniences this causes. There is a Motorola firmware update that is making the rounds area by area. It is the type of update that requires all to be done in that area. Most of the East, parts of the Midwest, and parts of Atlanta through Maryland have been done. We will be working hard to roll it out to all areas over the next 6 months.
Warm Regards and Happy Holidays to All!
Melissa Mendoza
Comcast Customer Connect
We_Can_Help@cable.comcast.com1 Comment Add a comment
This solves the problem
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so what's the latest update here? This was 8 months ago!! Does Comcast really care about the customer experience here? FIX IT already!
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Inappropriate?It's ridiculous. I've started setting manual settings for the show's upcoming week's episodes on Sunday nights, each as an individual recording. This is something I haven't done since I ditched my VCR about 8 years ago.
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Inappropriate?I don't hold Comcast to blame on this, as it's the Motorola software. Every day or so I peek ahead to see the scheduled recordings and manually cancel off the repeat offenders. Takes a minute or so.
I’m frustrated
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Does anyone know the status of this for California/Bay Area? It really is a problem for those of us who travel and come back wanting to see shows we've missed - the repeats squeeze out the shows we wanted to see...
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Inappropriate?I received the DVR update and this has NOT fixed the problem occurring with The Soup. In the program guide, it lists the episode as "New" but it records every episode when set to "Record only new episodes".
For reference, my S/W Version is 75.59 - a25p2-2.S1.r-8. My model is DCT with firmware 18.43. I'm in Chicago. -
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Inappropriate?This problem can be solved with a manual record for a specific time on a specific channel for certain days. When you do the manual record, walk the first few steps and then at the end you can choose the days you want it to repeat. I only really want mon-thurs, but it only has the option of mon-fri, but having one extra recording to delete is much more sane and easier to deal with.2 Comments Add a comment
This solves the problem
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Not really a solution. Shows move about, get bumped by events, change nights, all reasons I buy a DVR and pay for the guide subscription. This is Comcast not caring about fixing user problems. No such issues with my TIVO.
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I guess I should clarify then. It solved my problem which was specifically related to Daily Show. I had this exact same problem with this show (and The Colbert Report) when I was using a Replay AND a HD TiVo because there is bad guide data and had to do the same manual fix. I don't believe it to be perfect, but it works well for my case. Those shows are not moving around unless a live event bumps it, and a live event will mess with show on any DVR. If you try and record The Daily Show on yoour TiVo you will see the problem. You might not have hit it with other shows, but this is one that is a unique problem for all DVRs because they replay the same show over and over again throughout the next day.
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Inappropriate?I guess I should clarify. This is not a solution because Comcast should fix it so their product works as advertised. If there is a data problem, that has been going on for months (over a year now?) then Comcast should be working with their data provider to get a fix, or fix the data they're sending down the line. As a product designer myself, this would simply not be acceptable behavior for my company's service to our customers, we would have taken action to fix it by now. Comcast is a sub-standard service provider, they have market penetration and pricing going for them, although the latter is debatable. Frankly if their cable internet service wasn't the fastest in my area I'd drop them immediately. This will be especially true when DirecTV starts working with cablecards.
So to clarify, if customers accept wonky manual work-arounds as "fixes" to services that are specifically advertised as being a solution to such behaviors, then we all lose.1 Comment Add a comment
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That I totally agree with. I'm a software developer and their DVR is still a pretty bad product overall. My Replay which is over 5 years old provides a nicer interface than the Comcast DVR. I have frustrations with TiVo also which is considered the gold standard in the DVR world. I would love to be able to use something like MythTV, but as far as I know, I can't tune use cable cards with that to tune the HD channels on any cable service and cable cards seem to be such a mess anyway. When my dad tried to get his HD TiVo setup with cable cards with Time Warner a year ago it took them a good month before they were actually working.
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Inappropriate?Just so you know, it's not just Comcast. I just switched from DirecTV to Time Warner because my apartment balcony doesn't face the satellite and they wont let me place a dish on the roof. TWC has the same problem and when I called them they acted as though they have never heard of this problem.
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Inappropriate?I have DCH3416 and never had this problem (almost a year since we signed up for comcast) All recordings that were set to record New episodes only were recording new episodes only and not reruns.
Few weeks ago we were having problem with Food network channel in HD - it was giving us Please wait message on blue screen. I called Comcast customer service and representative told me that she would need to send a reset signal to the box. She did that and it didn't resolve missing channel, but completely reset all my scheduled recordings. So here we are, trying to setup all of our favorite shows to record again and we make sure that only new episodes would be recorded. Now that OP described showed up after reset.
We have tons of episodes scheduled to be recored (mostly reruns) and same show same episode gets recorded multiple times a day, even after new episode was recorded already earlier that day.
I wonder if reset signal that was sent to my box by comcast actually upgraded my box to firmware that has a bug in it?
Menu -> Setup -> Cable Box Setup -> Configuration shows:
S/W Ver. 75.59 - a25p2-2.S1.r-8
Firmware: 18.43
I’m frustrated
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This solves the problem
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I found interesting forum thread on on DSL Reports. http://www.dslreports.com/forum/r2271...
On 7/15/09 Comcast representative George Lunsky suggested unpluging your DVR for more than 5 minutes to redownload updated and corrected guide. I had to completely delete all of my scheduled series recordings and reenter them again. So far I don't see many repeats scheduled to be recorded, but I haven't had a chance to verify it all. Looks like guide is not downloaded completely yet and I still see "To be announced" for some of the shows. Permalink to his instructions: http://www.dslreports.com/forum/r2273... -
Inappropriate?For the past week, not only do i have to put up with my DVR being too stupid not to record multiple episodes, like i have the past two years, but NOW it's recording them even when the word REPEAT is in the description, or a year other than 2009. There's no excuse - comcast sucks - this is the final straw, and I'm looking for Dish deals next...
I’m frustrated
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Inappropriate?It's not up to comcast to fix the problem, it is up to motorola to send the patch to correct the problems...You can have a tech come out and replace the box but that won't fix the problem. I am a comcast tech and I assure you there is nothing the company or techs can do to fix the problem,I have the same issue at my house and I also am waiting for the patch to be pushed out....1 Comment Add a comment
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Your logic is faulty. It's Comcast's problem as they are the corporation that provides the service and negotiates with its sub-contractors. They prioritize how they handle those requests of their sub-contractors, how much pressure or money they need to apply, and customer complaints should feed that prioritization. The fact that they have done nothing to fix this means that they don't feel it's hurting sales, so they don't make that effort. Just because you are a Comcast employee and suffer the same situation doesn't make it any less Comcast's problem to fix for the people who pay them for the service. As someone who has lost multiple unwatched shows I wanted to watch because a whole week's worth of The Daily Show and Colbert Report repeats were recorded on a Saturday I can tell you I'm already looking to jump ship.
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Inappropriate?Ricbret, I think you've summed it all up quite nicely. Does anyone know if the "patch", if and when one became available, would be applied through a DVR software update pushed through to the box by Comcast, or would it require replacing the actual DVR box itself? If the latter, I can imagine that we'll never see this problem fixed, as that would be a whole lot of boxes to replace...
I’m frustrated
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Patch? Isn't this directly related to the vendor supplying this data? The Comcast DVR couldn't tell if some shows were new or repeat, and TiVo is the same, on some shows. iCarly on Nick is one such show.
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