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EXTREMELY POOR COMCAST CUSTOMER SERVICE IN SAN FRANCISCO!!!!
EXTREMELY poor Comcast service in San Francisco. We've had problems with Comcast reception for 3 months now. We keep getting the run-around between phone support techs, dispatch here in San Francisco, and of course the "external contracting company" that Comcast likes to blame. Everyone at Comcast is perfectly friendly and apologetic, but we are still FURIOUS at the lack of solution to our reception issue and the passing of the buck at Comcast. There is no accountability at Comcast, and without accountability, why should we expect to ever get our problem resolved? Comcast doesn't seem to care that someone like me will now be badmouthing them for the rest of our lives to anyone who will listen, recommending DirecTV or Astound to everyone. Three months, MANY missed appointments from both Comcast AND their "external contracting company", no solution, EXTREME FRUSTRATION AND BAD FEELINGS TOWARDS COMCAST!!!!! I am always a reasonable person but Comcast's incredibly shoddy customer service has pushed even me past the breaking point!
I’m FURIOUS
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Inappropriate?We apologize for the trouble. We would like to escalate this issue to ensure speedy resolution. Please send us the phone number associated with the account so that we can look into this for you.
Regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com -
Inappropriate?The problem has been resolved. All it took was a sharp, conscientious field tech to troubleshoot properly at our house - took him about 10 mins to fully diagnose and correct. Too bad the original 3 techs could not properly and methodically troubleshoot, or take an extra 5 minutes to achieve resolution - resulting in lots of wasted time and expense on Comcast's and our parts. One previous tech even ordered a new drop for our house, something that was completely unnecessary and caused about 2 of the 3 months of delay (not to mention the money Comcast had to pay for it).
I’m over it
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Inappropriate?I'm tired of setting up appointments with techs that never show up. The connection speed we have is sometimes fast but often slow. The phone support takes me 30 minutes to get to someone who knows what they are talking about. Today, I can't even get through to the customer support, they are currently just taking messages...
I’m frustrated and tired
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Inappropriate?Comcast customer service is atrocious. I've experienced the same bad service and we're going on 2 weeks of no service and 2 service tech no shows.
I finally had enough and called to cancel my service and the rep said that they can cancel the service but there will be a 75 dollar charge for doing so.
I'm looking into finding a way to bill them for time wasted. I should never have gone with Comcast.
Enough with the apologies, hire reliable people. -
Inappropriate?I have lived in san francisco for the past 8 years and had nothing but a poor experience with comcast!!! Repeatedly, every time i have someone move in and out of the building below me, Comcast service technicians shut off our service while turning on/off the neighbors below. I try to call them and they assure me that it is a 'service interruption' and should be restored in the next couple of hours, and that if it doesnt and connection errors persue that a technician will be out to restore. Needless to say, technicians never come out and i spend hours on the phone wasted with technicians trying to figure out why they cannot restore connection to my internet and cable connections when i KNOW why it isnt being restored---BECAUSE THEY BROKE THE CONNECTION COMING TO SERVICE THE NEIGHBORS DOWNSTAIRS. Now I have to waste time out of my day (from 12-2PM) to wait for a tech to come and restore service. What i dont understand is why they said the technician could come out in the first place to try to restore when i wasnt home---anyone see whats wrong with this picture???? why am i held captive to comcasts inability to correctly service THEIR mistakes the first time around. Oh and the manager was quick to inform me that they would be able to only credit the few days that i was left without service.....what about the time i spent calling your service techs who didnt know what they were talking about for 3hours?????
I am a very good customer to comcast and i am SICK of getting the run-a-round time and time again for THEIR mistakes which they have to correct on MY TIME....what is that about?
CUSTOMER SERVICE ANYONE????COMCAST??????
I’m frustrated
EMPLOYEE
