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Getting Help from Comcast Fast...
Welcome to the Comcast corner of GetSatisfaction.com. We're glad to be here to listen, interact and help.
For the vast majority of our customers, your local Comcast team is the first, best resource for all your video, high speed internet and Comcast Digital Voice telephone questions.Our nationwide, toll free number, 1-800-COMCAST automatically directs your call to your nearest customer care center.
6 Ways to Contact Us
http://www.comcast.com/Corporate/Cust...
We are here to help, and through our 6 ways to contact us you can interact with us over the phone, email or chat. You can also ask our interactive Q&A tool to obtain answers to common questions or take part in our online help forums. Beside these great ways to contact us you can share your feedback with Rick Germano, SVP for Customer Service and his team. We are here to assist and we want to hear from you.
Besides all these great way to contact us, you can join our conversation on Twitter.
@ComcastCares - If you're a fan of www.twitter.com, you probably already know that we hang out there and regularly search for posts with "Comcast" in the text. We do it to try to proactively engage when you need us most. Ping @ComcastCares from Twitter and we'll see your 140 character message.
We_Can_Help@cable.comcast.com - This special email address is a direct line to our agents that assist on Get Satisfaction. In order to best assist we do need account information, such as the phone number listed on the account, as well as a contact number to speak to you. Although we love electronic means of communication, there are times where a conversation is the best way to assist. We're here to help.. when all else fails.
Comcast's social network outreach is part of our continuing investment in customer care. We see excellent customer service as a competitive advantage, and while we don't always get it right, our goal is to build great relationships, one person at a time.
Thank you for allow us the opportunity to assist!
For the vast majority of our customers, your local Comcast team is the first, best resource for all your video, high speed internet and Comcast Digital Voice telephone questions.Our nationwide, toll free number, 1-800-COMCAST automatically directs your call to your nearest customer care center.
6 Ways to Contact Us
http://www.comcast.com/Corporate/Cust...
We are here to help, and through our 6 ways to contact us you can interact with us over the phone, email or chat. You can also ask our interactive Q&A tool to obtain answers to common questions or take part in our online help forums. Beside these great ways to contact us you can share your feedback with Rick Germano, SVP for Customer Service and his team. We are here to assist and we want to hear from you.
Besides all these great way to contact us, you can join our conversation on Twitter.
@ComcastCares - If you're a fan of www.twitter.com, you probably already know that we hang out there and regularly search for posts with "Comcast" in the text. We do it to try to proactively engage when you need us most. Ping @ComcastCares from Twitter and we'll see your 140 character message.
We_Can_Help@cable.comcast.com - This special email address is a direct line to our agents that assist on Get Satisfaction. In order to best assist we do need account information, such as the phone number listed on the account, as well as a contact number to speak to you. Although we love electronic means of communication, there are times where a conversation is the best way to assist. We're here to help.. when all else fails.
Comcast's social network outreach is part of our continuing investment in customer care. We see excellent customer service as a competitive advantage, and while we don't always get it right, our goal is to build great relationships, one person at a time.
Thank you for allow us the opportunity to assist!
I’m Happy to Assist!
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Inappropriate?@ComcastCares - Our neighborhood is having a problem with internet service and despite over a dozen service calls that confirm the problem is in the system (not our houses) we can't seem to get the problem fixed. I've tried phone, email and chat, all to no satisfaction. How do we get your attention?1 Comment
Add a comment
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Just email myself and my team at We_Can_Help@cable.comcast.com and we will make sure the right people are involved and it is corrected.
Frank -
Inappropriate?I can attest to the Digital Media Outreach Team at Comcast being able to solve problems... quickly. We've had a few random things pop-up in the last year on our business connection, and Frank's team was able to get someone out to our office building within 30 minutes, instead of the following day like Technical Support promised.
Don't be afraid to email them or talk to them on Twitter! =)
I’m happy
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Inappropriate?Hey there! I have had a terrible time getting Comcast to start my service on August 25th in Boston. I have been a customer for a zillion years and I'm moving and they keep telling me to call back and keep trying. I'm a CEO of a company, and I just don't have the time. It is a completely easy setup, and I am desperate. Can anyone help? I promise to write great things online if this works! dhessan@communispace.com -
Inappropriate?I need to be able to erase voice mails without listening to the entire message.
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Inappropriate?Vox girl try hitting 7 twice. That should take care of it.
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Inappropriate?I have not had broadband service since 7/31, and limited cable service. after two visits from techs, i was told they need to send the contruction team.l that was on 9/22. on 10/29 they now say they need a construction permit. i have been promised call backs from numerous people, the last one a supervisor by the name of Lyle. No one ver calls. I have used the link to write to Germano twice...some guy left me a message twice, I have returned his call atleast 20 times, but have heard nothing. This is unbeliveable. Verizon and Direct TV---her I come
I’m Zman
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Inappropriate?I was trying to get my daughter phone service added. The guy on the phone talked me into five premium channels with internet and phone. My daughter was in Chicago by herself with a prepaid phone so I wanted her service to start asap. They sent out the package to her and she set it up and it did not work. They advised would send a tech out. He never showed but according to comcast because he could describe the building he was there. Called to get someone out there and after holding and being hung up on several times was told too late no one can come out maybe next week. I total I have been hung up on at least twenty times with them trying to transfer me and on hold for at least 6 hours over the past two weeks. Complained to customer care professional who basically advise there is nothing more we can do. Can't put back old service becuse package no longer offered. but here is twenty off a package she does not need. I am a customer service rep. for American Express and would be fired if I treated customers the way I have been treated. Not looking for a hand out. But with all the BS and incompetence (can't even transfer a phone call or put someone on hold without hanging up on them) I feel I deserve something more than twenty dollars off a package we don't want.
I’m frustrated
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Inappropriate?Dear Comcast, We have had service with you all for several years now and since day one have always had a problem. It wasn't until we added the high-speed Internet that things got really bad. There is hardly any service. We have called more than 10 times to have this problem resolved but no resolution. Within the last 2 weeks we had had internet service for only three days. Customer service told me, "it's not our fault". Mind you this has been going on for about two years. I own my own company and try to do work at home so that I can be around my family more often but unfortunately your horrible service will not allow to get online and do the things I need to get done. I was smart at my office in putting Verizon and can honestly tell you that the service with them has been heaven compared to comcast. I also get service from them which helps. I am tired of calling your company. I tried to get onlyne right now but surprise no service!!! So now I find myself typing this on my iPhone. Oh how I miss AT&T. I would like a refund on on the days that my service has been down because taking someone money without providing the service promised to someone is called robbery! Second all I want is the service I am paying for, nothing more nothing less. Last if neither of these request be satisfied would you kindly email me the information to your legal department so that I can get my money back. I would rather pay my attorney who takesmy money but is working for me than you guys who are just taking my money without providing me service. Cordially, Eddie
I’m frustrated
1 Comment Add a comment
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Eddie,
Did you contact the service department at 1-800-COMCAST? We would not be able to assist without hearing more information and specifically an account phone number and a contact number. If you are still having trouble please email us.
Thank you!
Frank Eliason
We_Can_Help@cable.comcast.com
