Have had it Comcasts crappy services
For 4 and a half months, I have been repeatedly getting knocked off my entire network for some unknown reason. I have called comcast a grand total of 15 times to get the problem solved, I have emailed them atleast 25 or 30 times regarding the same problem and this is what they have to tell me.
Comcast Rep: What Im going to have you do is turn off your computer, and unplug your modem, and your router, and wait about 60 seconds, then plug your modem on, then your router, then turn your computer on in that order.
Me: Already did that doesnt help.
Comcast Rep: Ok then try to connect directly to the computer by bypass-
Me: Did that too cant even get connected.
Comcast Rep: Ok let me run a diagnostics on your modem
Me: -_-
Comcast Rep: Your signals are fine sir, there is no outages in your area either.
Me: Then why did I just get kicked off the internet, my modem just completely restarted without no warning.
Comcast Rep: (no response)
Me: Hello?
Comcast Rep: (no response)
Operator: Were sorry, the number you have dialed has been disconnected, please try dialing the number again
YES THE KICK OFF KNOCKS MY PHONES OFF TOO!!!
I make a living on the internet, I stream live video and to do that I need your services to run EFFECIENTLY, not halfassed the disconnects happen at around 9:30 and in some cases 3:00 in the morning, yes im awake at that hour, theres gotta be a like a node in your systems or servers thats causing this problem, because before this we havent any issues with you guys we've been a customer since Adelphia, this is an ongoing problem since July and it hasnt been fixed, Im currently looking into another provider for internet and more or less *gulps* DSL... apparently that service is better than comcast because they can keep a steady connection.
I just want an answer and to see if it can be fixed, if it cant then im done with you guys because your techs that came out did absolutely nothing to resolve this problem, they just replaced a cable connecting to our cable services, that had absolutely nothing to do with our internet problem...
I just got kicked off while typing this very detailed wall of text, all the lights on my modem except for the power went off and completely restarted, again with no warning, i didnt touch anything, Im growing sick of this.
And If i get a response on this chances are your going to run another stupid diagnostics test on my modem, dont. because the diagnostics arent gonna tell you whats going on, yes I know alot about the internet and computers its your servers.
Comcast Rep: What Im going to have you do is turn off your computer, and unplug your modem, and your router, and wait about 60 seconds, then plug your modem on, then your router, then turn your computer on in that order.
Me: Already did that doesnt help.
Comcast Rep: Ok then try to connect directly to the computer by bypass-
Me: Did that too cant even get connected.
Comcast Rep: Ok let me run a diagnostics on your modem
Me: -_-
Comcast Rep: Your signals are fine sir, there is no outages in your area either.
Me: Then why did I just get kicked off the internet, my modem just completely restarted without no warning.
Comcast Rep: (no response)
Me: Hello?
Comcast Rep: (no response)
Operator: Were sorry, the number you have dialed has been disconnected, please try dialing the number again
YES THE KICK OFF KNOCKS MY PHONES OFF TOO!!!
I make a living on the internet, I stream live video and to do that I need your services to run EFFECIENTLY, not halfassed the disconnects happen at around 9:30 and in some cases 3:00 in the morning, yes im awake at that hour, theres gotta be a like a node in your systems or servers thats causing this problem, because before this we havent any issues with you guys we've been a customer since Adelphia, this is an ongoing problem since July and it hasnt been fixed, Im currently looking into another provider for internet and more or less *gulps* DSL... apparently that service is better than comcast because they can keep a steady connection.
I just want an answer and to see if it can be fixed, if it cant then im done with you guys because your techs that came out did absolutely nothing to resolve this problem, they just replaced a cable connecting to our cable services, that had absolutely nothing to do with our internet problem...
I just got kicked off while typing this very detailed wall of text, all the lights on my modem except for the power went off and completely restarted, again with no warning, i didnt touch anything, Im growing sick of this.
And If i get a response on this chances are your going to run another stupid diagnostics test on my modem, dont. because the diagnostics arent gonna tell you whats going on, yes I know alot about the internet and computers its your servers.
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Inappropriate?We apologize for the frustrating experience. We would like to look into the problem and get it resolved ASAP. Will you please send us the phone number associated with your account?
Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com -
Inappropriate?No, i figured out the problem, theres a node some where in your servers thats causing me to lose packets, and guess what you guys are too lazy to even fix it? the company i pay almost 200$ to month doesnt want to fix there own god damn problem??? oh boy i cant wait for fios to roll in my town, im tired of this crappy service getting friggin look at this:
Ping statistics for 96.17.149.11:
Packets: Sent = 10938, Recieved = 10914, Lost = 24 (0% Loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum 3823ms, Average = 21ms
Now you want to tell me that its my end??? i certainly hope not 1 packet...ONE PACKET is all it takes to kick my net off, 1 packet is all it takes to kick me off world of warcraft, to kick me off my phone, to kick me off my broadcast which is what i use to make living a from, all it takes is 1, ive had numorous techs come out and all theyve told me is "Its your end sir, let us deal with the internet you suck at it" thats basically what there telling me. As soon as FiOS is availiable in my area, you can say goodbye to a customer, im tired of dealing with this, ive lost my patience with you guys
I’m PISSED OFF
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