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How about we get DVRs with BASIC functions?
Great idea to upgrade the DVRs, but what I want is much simpler!
I want to be able to priorize recordings so that recordings aren't randomly dropped. I want to be able to select "Keep until space is needed" so that my DVR knows what it can get rid of if it's full. I want to be able to set up my DVR to automatically record two airings of a show that airs several times weekly. I want to be able to SEARCH by the name of the show.
Every time I ask for these things, I get the same 2 responses:
First, the Comcast people tell me that indeed my DVR can do all this!!! Then they give me instructions, which never work. They tell me to select options which simply aren't there! I finally learned that MOST Comcast customer have these features, but in my area we have even CRAPPIER DVRs than they give out most places.
Second, the Comcast people tell me that they are "working to upgrade the software." Um, yeah. You've already told me that everything I want can be done and that many Comcast customers already have it. So, problem solved, right? Just give me one of those DVRs too! How many of you think that has actually happened?
I want to be able to priorize recordings so that recordings aren't randomly dropped. I want to be able to select "Keep until space is needed" so that my DVR knows what it can get rid of if it's full. I want to be able to set up my DVR to automatically record two airings of a show that airs several times weekly. I want to be able to SEARCH by the name of the show.
Every time I ask for these things, I get the same 2 responses:
First, the Comcast people tell me that indeed my DVR can do all this!!! Then they give me instructions, which never work. They tell me to select options which simply aren't there! I finally learned that MOST Comcast customer have these features, but in my area we have even CRAPPIER DVRs than they give out most places.
Second, the Comcast people tell me that they are "working to upgrade the software." Um, yeah. You've already told me that everything I want can be done and that many Comcast customers already have it. So, problem solved, right? Just give me one of those DVRs too! How many of you think that has actually happened?
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Inappropriate?I am sorry for the conflicting information that was provided to you. I am not sure what type of DVR you have but, you should be able to perform the functions you mentioned on your DVR. If you have a DVR that does not function properly, we will be happy to replace it. If you can send us the the phone number associated with the account, we will be happy to assist. For demonstrations and instructions for our DVR, please visit the following URL:
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com -
Inappropriate?UPDATE: After speaking with the Comcast rep, she basically told me what I already knew. My DVR is crap. They can send out a tech with a new one, but it is going to be the same craptastic one I have now.
They simply cannot get me a box that works properly because they have a contract for these stupid boxes.
She then assured me that my DVR was in fact working properly because it records. Yes it records, but I cannot get it to what I want it to. It randomly drops recordings when things conflict, and drops the recording of the entire series, not just one episode. And if I set up a new recording of a show in a different timeslot, it will drop the recording of the previous timeslot. This isn't working properly.
THANKS COMCAST.
I’m frustrated
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Inappropriate?So this is the latest email from Comcast:
"We recognize there is room for improvement with the current Scientific Atlantic DVRs that your area has. Our senior leadership has recognized that and we are currently testing new firmware that would add most of the features you have described below. I don’t have a timeframe at this point, I personally anticipate sometime next year.
Should you have any further questions, let me know."
So . . . can I get a Motorola box instead of this Scientific Atlantic one?
Or can I get a discount until this one gets updated and starts working properly?
EMPLOYEE
