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How do I delete channels from the On Screen Guide?
I have a motorola cable box with my digital cable (model dch341 or something). The on screen guide shows every channel Comcast broadcasts including the ones to which I do not subscribe.
One of the best features of Tivo is the ability to filter out the channels I will never use.
Having control over which channels show in the guide makes the guide less cluttered, less noisy, and therefore more valuable.
I will be happy to customize my guide (deleting the channels I do not want to see) but for extra credit, Comcast should exclude the channels to which it knows I am not subscribed.
Thank you for any time you can give to this suggestion.
One of the best features of Tivo is the ability to filter out the channels I will never use.
Having control over which channels show in the guide makes the guide less cluttered, less noisy, and therefore more valuable.
I will be happy to customize my guide (deleting the channels I do not want to see) but for extra credit, Comcast should exclude the channels to which it knows I am not subscribed.
Thank you for any time you can give to this suggestion.
I’m unimpressed
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Inappropriate?Thank you for the feedback. That is not a function currently available, but I would be happy to share your thoughts!
Thanks,
Frank
1 person says
this answers the question
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This answers the question
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I've been using Comcast's basic non-digital service for years now, and I've been able to remove/hide unwanted channels with every tuner I've ever used for 30 years, whether it's in a TV, VCR, DVD player, or PC tuner card. I was livid when I "upgraded" to Comcast's HD DVR and suddenly couldn't do what I've done for 30 years. The program guide won't even hide parental locked channels! I have four kids, and seeing all the unavailable and/or inappropriate garbage in the program guide is unacceptable to me. Comcast's marketing strategy has backfired for me. Unless this basic function is added, I'll never use Comcast again once we move in a few months.
P.S.- Just to be clear, the HD DVR is absolutely capable of doing this. Using "Favorites" effectively hides channels from the program guide. However, there's no way to set a favorites list as the default, nor a way to to hide all blocked channels. -
"ComcastCares"....what a load of cr@p. Comcast is one the MOST hated companies in America because it has monoplies and does not offer customers feature they really want...I agree with the first post, it is a waste of my time searching through 900 channels 80% of which I don't use or subscribe. More importantly, the PLAYBOY, PENTHOUSE and other adult channel need to be REMOVED from the guide when children live in the home. COMCAST SUCKS!!!!!!
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You can easily block adult titles. Directions are at the following url
http://www.comcast.com/medialibrary/1... -
BTW Drewmie I have seen that too, but I have noticed the change among all providers not allowing channels to be removed. Every box I have seen in recent years from all providers allows for favorites. My guess is it has to do with tv programmers wanting their station to be seen.
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Years ago I had a program guide that not only let me hide channels I would never watch, it would let me rearrange the remaining channels in any order I like!
The company that produced this program guide was purchased by TV Guide several years ago. Since Comcast licenses their program guide from TV Guide, Comcast needs to demand that TV Guide includes these capabilities. -
ComcastCares, you're wrong in your claim that "all providers [are] not allowing channels to be removed." Comcast and DirecTV don't offer it. But Dish Network customers have a setting to hide all blocked channels. Then all you have to do is block all channels you don't want in your program guide. It's the equivalent of locking a Favorites list as your default program guide.
Comcast either needs to start providing what it's customers want, or stop charging them. If Comcast prefers to take orders from their channel providers instead of their own customers, then let the channel providers foot the bill. Unless this basic feature is added, I'm moving to Dish Network as soon as we move in a few months. I'll never again work with a company that so blatantly undermines parental prerogatives. -
ComcastCares, you're wrong in your claim that "all providers [are] not allowing channels to be removed." Comcast and DirecTV don't offer it. But Dish Network customers have a setting to hide all blocked channels. Then all you have to do is block all channels you don't want in your program guide. It's the equivalent of locking a Favorites list as your default program guide.
Comcast either needs to start providing what it's customers want, or stop charging them. If Comcast prefers to take orders from their channel providers instead of their own customers, then let the channel providers foot the bill. Unless this basic feature is added, I'm moving to Dish Network as soon as we move in a few months. I'll never again work with a company that so blatantly undermines parental prerogatives. -
Inappropriate?Thank you for the prompt reply. This feature is one of the three required (by me) to stop using my Tivo (which I dearly love!)
I’m thankful for the straight forward answer, but unhappy about the truth of the matter.
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Inappropriate?I know just what you mean. A recent solution to this could be setting up a favorites list. Its really advanced now since an update a few months ago. I personally only watch about 25% of the channels I do have. You can set up multiple users, so my fiancee and I have two totally different list. And you can see it from the main guide just by hitting the 'fav' button once you are in the guide. If you choose to set up more than 1 list, multiple taps of the 'fav' butto will cycle thru them all. Its a work around untill the Comcast Labs can figure out a solution. We also have a quick 2min tutorial on our On Demand under Help & Services=>Cable TV=>Digital Cable=>Favorite List. Customer service should also be able to walk you through this setup too.
Just an after thought though, Cable companies may want to show everything on a guide to customers for that Point of Sale effect. You know when your in line a the supermarket and something tells you to buy that eyeglass repair kit, just because its there? I think its the same thing with the TV guide. You see a cool movie on you haven't seen i awhile and that drive a call to add that channel service so you can catch it. Just sayin.1 Comment Add a comment
This answers the question
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I did create a 20 channel Fav list. (This tested my wife's patience by the way) I'd like this list to come up when i hit the convenient "Guide" button, instead of the multi-clicks required to get to my Fav list.
I agree that Comcast believes showing me all 900 channels will make me more likely to upgrade, but they are wrong. This tactic lowers the value of their service for me. What I want is to use the service I've paid for without scores of banner ads for products to which I chose not to subscribe. I am already made aware of the benefits HBO (ShowTime, etc.) offers me by their advertisments included in the shows I watch. A purple or blue bar every other row in the guide (with the name of an upcoming show) is not more likely to entice me to upgrade than the channel's own flashy promos announcing what is playing in upcoming months.
I see you are a Comcast employee. If you can forward my argument (or my contact information) to the product manager there I would greatly appreciate it. -
Inappropriate?There needs to be a way to block the adult channels from the viewing guide. I have an eight year old son, and the titles alone are horrifying....."5 Finger Lickin Sluts", "Asian Sex Tramp", "Hot Street Gang Sluts/Sex", and "Hot and Horny Party Sluts". Come on Comcast. I'm not a prude by any means, but I don't think that my kids need to be reading this stuff!
2 Comments Add a comment
This answers the question
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Agreed. I called Comcast to have the adult titles removed from my guide. They won't do it. My only option according to them was to drop my package and go with basic cable. I am no prude but I had kids over visiting the other day and they had to scroll by these gross titles. Come on. I can't believe this ok by any stretch of the imagination. They are probably making a fortune in subscription fees from these channels to force them on us but I am a paying customer for cable and do not want this. I had DirecTV and could create my lists and make them favorites. Comcast must do the same.
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Hello!
You can hide the titles on your guide screen to read "Adult Programming" and also, have locks on these programs/channels, if you wish. On your remote, press Menu. From the Menu screen, select the icon that looks like a house. From the main menu, you well see a number of options, select "Parental Controls". Once here, you can hide titles and block programming according to channel, PPV status, and program rating. I have a 7 year old, but LOTS of family with children coming over all the time. They can't see any of the racy titles and if they want to purchase anything or watch a "blocked" channel, they would have to enter a secret code. This is also set when you set up your blocks. If you have any further questions, please email us at the address below. Our team would be happy to troubleshoot with you.
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa -
Inappropriate?A standard favorites list or customized channel list was available on satellite receivers over 15 years ago. The way comcast implements their "weak" favorites list option just doesn't cut it. When receivers made years ago could/did provide this feature why doesn't comcast with their current boxes?
This thing alone makes the comcast HD DVRs just not viable for me.Of course there are many other flaws (160gb HD only, come on it's 2009) but I won't get into all of that right now.
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