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I am so impressed with the work of the Comcast Cares team.
I know that you guys get a bunch of negative harassment on this site, but I just wanted to say that I really admire how you dive into dealing with every issue, regardless of how harsh or negative the person is being.
It's a difficult job, but you all handle it with real grace. You have a much stronger constitution than I do!
It's a difficult job, but you all handle it with real grace. You have a much stronger constitution than I do!
I’m impressed
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Inappropriate?"Dive into dealing with every issue"? That's fairly generous based on my experience and corresponding thread.
I appreciate their willingness to help, I just wish it would result in my problem being "resolved".
I’m frustrated
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fair enough. still, i stand by my comment that they're trying, and harder than any other monolithic telecommunications company out there... -
Inappropriate?I second Lane's comment. I also work at Comcast but am not involved with direct customer service; I certainly appreciate all the effort being put in by Frank's team and how easily I can direct people to them to work on their issues. Kudos!
I’m thankful
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Inappropriate?You clearly have not ready any of my posts. Oh well, I'm glad you're happy. Your customers aren't.
I’m indifferent
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Inappropriate?This is the most ridiculous thread Ive seen in awhile! They receive negative harassment? Thats not all they receive, they receive $160 of my money every month. What do I receive? Poor quality picture and audio, extensive tiling, and nothing to fix those issues.
When you work for such a money hungry company that doesnt care to help its customers, expect to hear from angry customers. Our money is consolation enough..... -
Inappropriate?to be fair, i didn't say that comcast was a company that didn't have a lot of angry users. obviously, they do, as if totally evident when i look at all the topics here on get satisfaction.
but, i still stand by my comment that i'm really impressed by how hard frank and his team are working to fight back that tide. not that it's going to happen overnight (or possibly ever, given how big and difficult comcast can be), but that they're trying at all -- and are willing to do so in the face of so much genuine customer frustration -- nonetheless impresses me. -
Inappropriate?Sorry to bring the reality back to the discussion, but if the bar really is THAT low, then I guess I'd have to agree. I guess I just expect all of the companies I pay for a service to "pay attention to my issues" and "work to correct my issues". I'd also like to add that while the reps seem to be responsive to posting here, it seems to me like that's where the "service" ends. I have had a chronic tiling issue for almost a year now. I have posted about it here numerous times, and still have no resolution or ETR.
Sorry Comcast, I expect you to live up to your end of the bargain. Please let me know if that is too much to ask.
Matt
EMPLOYEE
