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I grow weary of intermittant Comcast connection
No Comcast from at least 7 yesterday evening until about seven this morning...
long outages since Wednesday....
Customer service recommendations for resetting modem to no avail.....
my experience is to just wait until Comcast comes back up on it's own accord..
internet lights just blinks and blinks and blinks....
then...
after 12 hours or so the PC link light will start blinking
then all the other lights will join in
and
VOILA ...back on the internet...
but for how long?
I have had this problem before but only occasionally...
once it cleared up Immediately after completing drill with Comcast customer service
and was getting ready to go to office on Aurora Ave to swap out modem....
got a call a day later telling me that tech(that I did not request) was on the way.
I cancelled cause I did not request...Customer service guy WAS NOT LISTENING.
Must have been too focused on the SCRIPT
This time around it has been happening everyday since Wednesday...today is Saturday.
I think Comcast is having technical issues but will not admit it....
and making customer waste time and resources swapping out modems that and crawling around checking coax and resetting modem......
similar experiences to indicate that this is COMCAST issue and not modem issue?
I might consider calling Comcast customer service if I had not burned through 30 dollars worth of TRACFONE minutes in my recent calls....
posting symptoms on other sites to see if I can get feedback from people that don't read from scripts and try to squeeze in sales pitch. what I really need is to walk in the door after 12 hours out in working world and see that I have Internet connection
long outages since Wednesday....
Customer service recommendations for resetting modem to no avail.....
my experience is to just wait until Comcast comes back up on it's own accord..
internet lights just blinks and blinks and blinks....
then...
after 12 hours or so the PC link light will start blinking
then all the other lights will join in
and
VOILA ...back on the internet...
but for how long?
I have had this problem before but only occasionally...
once it cleared up Immediately after completing drill with Comcast customer service
and was getting ready to go to office on Aurora Ave to swap out modem....
got a call a day later telling me that tech(that I did not request) was on the way.
I cancelled cause I did not request...Customer service guy WAS NOT LISTENING.
Must have been too focused on the SCRIPT
This time around it has been happening everyday since Wednesday...today is Saturday.
I think Comcast is having technical issues but will not admit it....
and making customer waste time and resources swapping out modems that and crawling around checking coax and resetting modem......
similar experiences to indicate that this is COMCAST issue and not modem issue?
I might consider calling Comcast customer service if I had not burned through 30 dollars worth of TRACFONE minutes in my recent calls....
posting symptoms on other sites to see if I can get feedback from people that don't read from scripts and try to squeeze in sales pitch. what I really need is to walk in the door after 12 hours out in working world and see that I have Internet connection
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The best answer from the company
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It is probably not an outage, but signal or equipment. Email my team and we will review the specs. Include the phone number on the account and a good contact number. If they were requesting you to reboot the modem, most likely they were not able to see any data from it. They should have then suggesting getting a tech out to you. We look forward to getting this right for you!
Frank Eliason
Comcast
We_Can_Help@cable.comcast.com
The company says
this answers the question
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Inappropriate?It is probably not an outage, but signal or equipment. Email my team and we will review the specs. Include the phone number on the account and a good contact number. If they were requesting you to reboot the modem, most likely they were not able to see any data from it. They should have then suggesting getting a tech out to you. We look forward to getting this right for you!
Frank Eliason
Comcast
We_Can_Help@cable.comcast.com
The company says
this answers the question
1 Comment Add a comment
This answers the question
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Hello...Comcast back on at 7 this morning and has been fine since. Left post on Geeks To Go forum and they suspect modem also. So now I feel better about having to shlep old modem to 90th and Aurora. Running w98 and geekstogo gave me run command winipcfg...which he had to think about cause it had been so long. So I will give that shot. I really needed second opinion. Taking day off for tech really not an option at this time.
And if tech came down and swapped out modem and typed winipcfg in Run and that was all it took...I would have been annoyed...at myself...it seems to be simple procedure.
Thank you for response
antmanbee in Georgetown neighborhood of Seattle -
Inappropriate?Hope you have better luck than I. Had comcast hight speed for more than 4 years now. Every year twice a year my service becomes intermittant for 2 -3 weeks. In the spring and again in the fall. The frirst three years had techs out many times. Sometimes it would be out when they came other times not. They have changed modems 5 times. (three times in one day). Thet have changed the coax from the modem to the front of the house twice, and I have changed it once useing qaud shielded cable. They even came out in desparation and changed the drop from the pole to the house. After having changed everthing from the pole to my computer, (most several times), I didn't even bother to call them last year. Have not yet had the problem this year but still waiting.
Randy
Ps always seemed to go out at about the same time everday. -
Inappropriate?comcast has such crappy techs. Comcast will send out techs with several fails. once tech gets your house, what he is going to do is to say 'Everything seems fine.' ... I can tell you exactly what comcast is going to do to you but I am tired of telling this shit again again again. What I recommend you is not to try to solve the connection issue with comcast but to change your ISP.
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Inappropriate?there throttling there customer who use 60% of there bandwith and are well below the 250GB cap and not telling you, just contact the BBB and FCC and be done with it
EMPLOYEE
