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My comcast email will not load
I’m frustrated
16
people have this problem
I have this problem, too!
Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
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Inappropriate?Try clearing out your cache.
On your browser, go to "tools" then internet options. Click on "delete cookies" and "delete" files. Then click OK. If you need further assistance, please contact us at the email provided below.
Regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_help@cable.comcast.com
1 person says
this solves the problem
4 Comments Add a comment
This solves the problem
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It doesn't solve my problem and how can we possibly e-mail you if we can't get to our email? I am very tired of Comcast. -
I don't thank its comcast i thank it's smartzone it's a sorry email provider need to fine a new one sone or lose a lot of coustmers
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This does not solve the problem. I am not able to email, since smartzone is down. Is there a reason comcast isn;t able to offer better cusotmer service? On the home page, you could list that Smartzone is down again, and give an ETA when it will be up. Comcast has such a bad reputation for horrible customer service, it seems like you would want to make an effort to help. Everything else is loading on my system.So it is Smartzone that is the problem, not my system. Please offer some better customer service.
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I just had to add one point. This Comcastcares1 person is a perfect example of how Comcast does not care.
Joyce listed her problem that her email will not load/open.... and this comcast person tells her few things to try then says if that doesn't work, email for help. How can they explain that is good customer service? They are telling a paying customer, whose email program will not open, to email them for help? I had to print this response out - to show people the comcast official answer to this type of problem - :) - amusing.... -
Inappropriate?I am having the same exact problem, I can't even get into my email account. It just says loading and then will never load. It is so frustrating!!!!!
I’m so frustrated!!!!
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Inappropriate?4-4-09- Cannot load Smartzone. Expecting several important responses this morning. What can I do? Is there a worm at work?
1 person says
this solves the problem
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Inappropriate?Same thing here. There is no worm or virus the so called Smartzone (AKA: CRAPZONE) is down. They (comcast) had problems with it yesterday as well. It seems more then just myself had the same issue yesterday. Yet the tech that I spoke to told the same thing this tech is saying. My son does IT work for a hospital and he was dealing with comcast all day trying to get the emails to work. So dont let them tell you its your system or something you did cause its not! ITS COMCAST YET AGAIN!!!!!!
I’m PISSED
1 person says
this solves the problem
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Inappropriate?This problem has nothing to do with your browser or "Cookies". I cannot connect with a POP3 client either so that completely eliminates Mark's theory. The mail server is down. An uptime ETA would be nice. Funny as I type this the mail man hands me yet another piece of Comca$t junk mail. Well my "Comcast work place" is dead in its tracks at this point awesome!
I’m annoyed
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Inappropriate?My other email accounts are working fine, but Comcast mail is not working at all. I've spent all morning trying to get through on the phone. The automated thing tells me they have a "large call volume" and then it disconnects. This seems to happen every few months. The only difference is that I usually can get through to Tech support, even if all they do is tell me it's my problem, not theirs.
I’m blazing mad
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Inappropriate?This posted on Comcast Support Forum
"We are aware of a current outage impacting our email servers in PA (this is the main server and impact is throughout the country). This occurred after a power failure last night. We are in the process of routing traffic to alternate servers as we work to bring these servers back online. We also engaged with the company that built the servers." -
Inappropriate?Mine says use error code 400 when talking to a rep i havent been able to get in my mail since late last night.0 Comments Add a comment
This solves the problem
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Inappropriate?I had problems receiving & sending mail yesterday as well as the past few days. I'm sure the power outage enhanced an existing problem.
COMCAST...what is the ETA for our service to return. An honest response would be nice for a change!
I’m Not holding my breath!!!
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1 person says
this solves the problem
0 Comments Add a comment
This solves the problem
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Inappropriate?Down here in FL too :( has been down since last night....loads forever and ties up my system...
YES WHAT IS THE ETA TO GET IT BACK UP???
Also, why don't you post this on your home page, so we don't have to search the net to see if others are having the same problem. Lazy buggers
I’m not happy with the lack of communication from comcast
2 Comments Add a comment
This solves the problem
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You mean you want Comcast to admit there is a problem? Nah, its easier to blame it on the customers system and that way they don't have to worry about issuing credits.
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Hey comcast!! this reply was made 5 days ago... Why the hell am I just getting the notice today!??????
I am getting emails that were sent to me 3 to 5 days ago. I am finding out there are some that must be stuck in Que, since I still haven't received them. Still having issues with send emails too. People are not getting them or I get an error that the message can not be sent. You guys want to get on ball or what??????? -
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Inappropriate?Email is still down, and no surprise we haven't heard crap from comcast. We all know they monitor these message boards. It only takes a few seconds to give PAYING CUSTOMERS some kind of answer!!!!!
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Inappropriate?The more people they piss off enough to change thier email service, the more server resourses they free up for thier ad blitz in your smart mail box.
Win- Win for comcast. But they have 29 more days to get this fixed for me ....that makes 3 monthes total and I will not be giving comcast a dime after. No tv, No phone, and no internet from them
I’m frustrated
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Inappropriate?Just want the problem to end. Sometimes being patient works best
for me. I've bigger fish to fry than a server or internet problems,
I’m confident
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Inappropriate?If it was just a one time thing I would be right there with you Joyce. However it is now affecting the Little League teams we volunteer for. The kids missed a few games because I didn't get the game info necessary to send umpires to their games. I have been having email, phone and cable problems since I signed my contract 2 years ago. But thank you for the well wishes It makes me feel a little better.
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Inappropriate?I'm having exactly the same problem both before and after I cleared my IE cache. Smartzone just says "loadaing...." but never seems to complete, been waiting 30 minutes so far. Fix Smartzone or zimba or whatever Comcast email component is the culprint!
I’m frustrated
1 person says
this solves the problem
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Inappropriate?I'm having the exact same problem and it's been going on for a week now. I cannot get into my email at all. When i try to load up, the Smartzone page comes up, says it is "loading" and then proceeds to do absolutely NOTHING. Comcast, please fix this. -
Inappropriate?my landlord is having the same problem with "Smartzone"..
we are in Ca..
he is about to start smashing stuff..
if my landlord goes on a killing spree im blaming Comcast..
FIX THE F'N SMART ZONE COMCAST!!!!
I’m frustrated
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Inappropriate?My advice: buy a Keflar vest and hope ur landlords aim sucks! I've only had this service a few days & already having problems. In their defense, I am still a newbee. But good luck 2 ya! a month from now, I may be the one pitchin a B_ _ _ H !!!!!
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