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No lightning surge protector on Comcast cable cost me $700 tv!
During a bad storm in S. Florida lightning fried my tv tuner and Comcast cable modem. Comcast rep came and replaced cable/telephone modem. Looked at tv and said "sorry for your loss". All my equipment is on surge protectors (none of which tripped) . We looked at cable outside and it was grounded, but, no surge protector on cable! Box was half open with cable wire hanging out. I overheard Rep on speakerphone w/ office confirm strike in area. He quickly switched off speakerphone after a nervous glance at me. He told me I am lucky my brand new computer wasn't also fried! Condo doesn't allow dish and Comcast is the only provider to my area or I would be looking for new bundle provider.
I’m feeling loss, frustration
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Inappropriate?I am sorry to learn about the damage. We would certainly like to investigate, assess the damage and ensure any recurrence is prevented. Will you please send us an email including the phone number on the account so that we can assist further?
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com -
Inappropriate?Mike,
As for Dish, your Condo prohibited by law from discouraging you from installing a satallite dish. They may designate areas that you may not place a Dish (walkways, attached to the building, front lawn etc...) but the FCC strictly prohibits communities from preventing you from getting a Dish. The complex could face serious fines for not allowing it, although they do have the right to say where you can and cannot install it...
"As directed by Congress in section 207 of the Telecommunications Act of 1996, the Federal Communications Commission adopted the Over-the-Air Reception Devices Rule concerning governmental and nongovernmental restrictions on viewers' ability to receive video programming signals from direct broadcast satellites ("DBS"), multichannel multipoint distribution (wireless cable) providers ("MMDS"), and television broadcast stations ("TVBS").
The rule is cited as 47 C.F.R. Section 1.4000 and has been in effect since October 14, 1996. It prohibits restrictions that impair the installation, maintenance or use of antennas used to receive video programming. The rule applies to video antennas including direct-to- home satellite dishes that are less than one meter (39.37") in diameter (or of any size in Alaska), TV antennas, and wireless cable antennas. The rule prohibits most restrictions that: (1) unreasonably delay or prevent installation, maintenance or use; (2) unreasonably increase the cost of installation, maintenance or use; or (3) preclude reception of an acceptable quality signal.
The rule applies to viewers who place video antennas on property that they own and that is within their exclusive use or control, including condominium owners and cooperative owners who have an area where they have exclusive use, such as a balcony or patio, in which to install the antenna. The rule applies to townhomes and manufactured homes, as well as to single family homes."
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