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On Demand does not work
Several years ago Comcast added On Demand in my area. I have never been able to get the channel to work. I only have previews running on Channel 1, but no menu. I called Comcast and they reset my box several times, had me unplug it, check connections, etc. I had had the digital box for 6 years so I thought maybe it was the box. I brought the box to Comcast where they actually laughed at me and how old my box was and commented that On Demand has been available for years...well aware of that, which is why I'm trying to get it fixed. ....Thanks for the insult Comcast, I like being laughed at. Maybe Comcast should have told me I needed to update my box, right?? I bring the box home, get it all hooked back up and, you guessed it, still no On Demand. I called Comcast again and went through the same thing, unplug, reset box, and nothing. Anyone have this issue and was able to have it resolved?
I’m Insulted and Disappointed
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Inappropriate?Chris,
I apologize for the unacceptable experience. We will assist in getting this corrected for you. We will also share your experience with our local leaders regarding our representatives' behavior. If it is not so much of a trouble, will you please send us the phone number on the account?
Thanks for providing the opportunity to assist.
Regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com -
Inappropriate?Having the same issue with my On Demand in fact I never really knew I had the option until we visited with some friends in FL. So as of June 10th is when we had the first technician at our house with the problem of the HD breaking up and now I have been told it is a weak signal strength issue. I have replaced the DVR swapped the DVR with the HD converter on another TV in the house that does have On Demand. We had an appointment today 0800-1100 with a technician today that said he showed up left a "Sorry we missed you" pamphlet on the door, closed the ticket with solution to the problem and still no On Demand. Technician’s number is 1363. I specifically asked to be called via home phone, my wife made sure she stayed on the ground floor instead of the basement and we have the ability to turn up the door bell inside the house. We have two kids running around the house and immediately know when someone is at the door. I do not know how many Comcast representatives myself and wife has talked to to reset the box, etc.
We were credited $20.00 for the no show today; I would like to get reimbursed for the technician showing up the first time for a $29.70 charge. He did not fix anything in fact he looked at the TV said there was nothing wrong and left. We told him it was an intermittent problem. "It’s not a problem now".
The customer service reps have improved over the past few months but it is difficult to talk with a supervisor. Also the service support of getting a problem is definitely poor!
Kyle Smith
I’m frustrated
EMPLOYEE
