On demand issue again

When I try to access video on demand, I get error code 1105. At first it was error 232 or something. I had a signal sent using the telephone call center. When that didn't work, we turned off the box and unplugged it, waited 1 minute then turned on and waited for reboot. Talked to customer service who repeated the whole sequence. Now error code stays at 1105. Does anyone know what that code means?