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smart zone has problems
It has been 6 weeks since comcast forced smart zone on me and it still does not work correctly.It started out with my address accounts all wrong-plus they put an account in there that doesn;t belong[ and know one at comcast knows how to delete it]-then I can not use or add to external accounts.Everything they tell me to do does not work.Something's wrong at their end -either they can not fix it or they don;t know how!
I’m frustrated
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Inappropriate?I am sorry to learn that your email is not working properly. I will reach out to my contacts and ensure that the issues you mentioned are escalated. If you are willing to provide the phone number on the account, I will make sure that this is looked into.
Thanks in advance,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
EMPLOYEE
