They know they suck - and they don't care.

So, why do you guys "manage" traffic by taking the heaviest users and putting them in a lower priority queue? You do realize that some of us actually do work via vpn, right? I've been downloading an Ubuntu update for the last hour and a half, and my speed is being measured in b/s. Not even kb/s. So, good luck using fancast! For everyone who is looking to have a problem solved, don't bother. Just complain, complain, complain, and if you spend a lot of time and effort, they might give you some credit for the month. Go ahead, complain to Consumer Reports and Consumerist all you want. According to the American Consumer Satisfaction Index, in both 2004 and 2007, Comcast had the lowest level of customer satisfaction of any business or government entity - INCLUDING the IRS. Comcast knows that their customers aren't satisfied, and they don't care.