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Thomson DTA closed captions all spelled wrong
Comcast sent me two Thomson DTAs - I added them to my TVs, and now all my closed captions are spelled wrong. It seems to repeat every pair of letters twice, so the word COMCAST shows up as COCOMCMCASASTTT. Other customers have reported this problem and even posted a picture of it...
http://www.dslreports.com/forum/r2328...
What is Comcast doing about this issue? My TVs are totally different brands/models than the other person has, so obviously the Thomson DTA is the problem.
http://www.dslreports.com/forum/r2328...
What is Comcast doing about this issue? My TVs are totally different brands/models than the other person has, so obviously the Thomson DTA is the problem.
I’m frustrated
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Inappropriate?Thanks for sharing this info. We are looking into the issue and we hope to resolve the problem as soon as possible. Will you please let me know what area are you from and the phone number on the account? Thanks in advance and we apologize for the trouble.
Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
EMPLOYEE
