What "free" box?
I'm angry. We've gotten two calls from Comcast saying they want to send us "free" digital boxes. When I ask what the catch was, the folks on the phone simply said it was part of the switch over. I said I had previously turned down digital television because of the cost, the callers said the boxes were free. When I asked if my bill would go up, one said no but I needed the boxes. The other berated me for not wanting something for free. Late last week we got a letter saying our subscription rate would go up to $57.99! When we started, our extended basic service was something like $45.00. Then it was raised to $49 and change. In the summer of 2007, the rate was raised again to $54.97 and several channels including MSNBC were taken out of our plan just before the primary election. Now they are forcing anyone in the extended basic to digital for even more money! We got cable to get fast internet and because where we live has no over-the-air reception even with a good antenna. Our internet speeds drop in the evening to almost dial-up speed. I here that doesn't happen with FIOS.
Can someone tell me why I shouldn't go to Verizon FIOS for faster internet speed and lower rates?
Can someone tell me why I shouldn't go to Verizon FIOS for faster internet speed and lower rates?
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Inappropriate?We apologize for any confusion we may have caused. The DTA (digital to analog) converters are offered so that it you can continue to view the channels that are going to be migrated to the digital. The DTA converter should not increase your bill.
The new bill you have received may have reflected the new rates after a rate increase or after a promotion has expired. We will be happy to review this for you. Please send us the phone number on the account so that we can assist further.
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com -
Inappropriate?Tell Comcast we don't want your junk. The qam tuner in my tv is better than your crappy box and let the lawsuits begin. I thought this issue was solved 20 years ago.
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