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Why are we experiencing lost calls, dropped calls, no calls, slow internet, etc..at our business?
We switched from Qwest to Comcast for our internet and phone service about 8 months ago and we have had several technicians and supervisors at our location trying to narrow down the problem with no luck. We are now being told it could possibly be a problem with transferring our Qwest phone number to Comcast and their maybe glitches involved causing dropped calls, etc. We are losing revenue due to this problem and want it corrected immediately.
I’m miserable.
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Inappropriate?We will escalated this to the appropriate person/depart so that the problem is corrected. Please con tact us and include the account information at the email provided below.
We apologize for the inconvenience.
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com -
Inappropriate?I switched to Comcast voice as part of a package 4 months ago. I was skeptical of digital voice initially but it seemed to work well until recently. Some of my neighbors on Verizon (copper wire) can not get through. They get endless rings, it does not roll over to my answering machine nor the comcast featured answering service. One neighbor told us of the problem a month ago and it continues. Another neighbor told me they tried all last weekend and thought we were avoiding them. This does not happen with the majority of calls. However, I do not know how many calls we have missed. I suspect this is a packet switching issue, a function of digital service where it is broken up, sent and reasssembled. But if this failure is allowed to exist I think it is a serious issue for the FCC to look into. The service must be reliable or it is useless. Comcast said they reset the phone settings last week but the problem continues.
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EMPLOYEE
