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Why did I lose my local HD channels?
I purchased an HDTV with a built in QAM tuner a few months ago and was able to receive local HD channels. I have basic cable - no box. Ever since Sunday, the local HD channels either have no signal, cut out or are pixelated. Is Comcast scrambling them?
I’m confused
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Inappropriate?Hello Romey,
Thanks for reaching out to us. In order for me to investigate this problem, I would have to know what area you are in. When you have a moment, please email me at We_Can_Help@cable.comcast.com.
You may have to rescan for channels. The QAM channels could have changed.
Kind Regards,
Melissa M.
Comcast Customer Connect
National Customer Operations -
Inappropriate?Thanks Melissa, rescanning the channels worked. I now have my HD station back. Takes some time to get use to the new format.
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