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Why have Seattle-area customers been deceived with respect to HD channels?
So commercials are running around the area saying that Comcast has more channels in HD than DirecTV. Yea, I laugh at those because I know that claim isn't true, but I didn't realize how untrue the claim is. How can you NOT have any of the news networks in HD? Like CNN, MSNBC, etc. Those are BASIC HD CHANNELS.
What's even more infuriating is the fact that the Seattle area seems to have the least number of available HD channels out of all the areas that Comcast serves. This is outrageous.
What's even more infuriating is the fact that the Seattle area seems to have the least number of available HD channels out of all the areas that Comcast serves. This is outrageous.
I’m pissed off.
2
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Inappropriate?Hello Bryan,
Thanks for reaching out to us. The commercial references HD programming. At any one time, Comcast has more HD options because of the On Demand feature.
I do apologize for any frustrations we caused. Thank you for the feedback. We will be sure to share it with the leadership team. If you have any further questions or if there is anything I can assist you with regarding your Comcast services, please email our team at We_Can_Help@cable.comcast.com.
Kind Regards,
Melissa M.
Comcast Customer Connect
National Customer Operations -
Inappropriate?I even call the HD on demand claim bull in Seattle. If you add those up you still have less then Direct TV. Not having the news in HD is horrible. We pay the same rate as others and yet have so few channels.
I’m frustrated
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