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New Concept > Webpage URL broken
Mac bug in FF2, FF3 and Safari.
There appears to be a bug with Add New Concept. When I add a New Concept > Webpage URL the app appears to hang. It just doesn't add the concept, although I am able to Cancel or close the dialog.
The Upload Media functionality is working, but naturally I'd rather not have to resort to this protracted process.
I first noticed this on Friday 5 Sept, and is still broken. I've tested it in Firefox 2 and 3 and Safari 3 on my Mac. I emailed your Support center on Monday 8 September and haven't had so much as an automated response, never mind human contact. This is hugely inadequate for a PAID service (Team $49/month).
Please can you look into this or I'll be forced to cancel my account.
There appears to be a bug with Add New Concept. When I add a New Concept > Webpage URL the app appears to hang. It just doesn't add the concept, although I am able to Cancel or close the dialog.
The Upload Media functionality is working, but naturally I'd rather not have to resort to this protracted process.
I first noticed this on Friday 5 Sept, and is still broken. I've tested it in Firefox 2 and 3 and Safari 3 on my Mac. I emailed your Support center on Monday 8 September and haven't had so much as an automated response, never mind human contact. This is hugely inadequate for a PAID service (Team $49/month).
Please can you look into this or I'll be forced to cancel my account.
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Inappropriate?Hi Tracy,
We are currently looking into the issue. Seems to be a problem with the utility that we use to render the capture.
Regarding not hearing from our support ...none of the team received the support issue. We are very responsive to anyone having an issue ... did you send that request to support@conceptshare.com?
Thanks for choosing Conceptshare.
Cheers
Scott Brooks
Co-Founder ConceptShare -
Inappropriate?This issue has been fixed. Thank you for bringing it to our attention. Again please let us know which email address you used to contact ConceptShare. We are concerned that we never received the email.
Chris D'Aoust
Co-Founder ConceptShare
I’m glad this issue was fixed.
The company says
this solves the problem
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Inappropriate?Thanks for sorting this out.
As I mentioned to Scott, I did email support@conceptshare.com (twice), info@conceptshare.com and feedback@conceptshare.com before resorting to a post in GS.
I’m happy
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