Unsatisfactory Service Response

A/C went out late on Saturday 06/27/09. Mark Pressley arrived on scene around 8:00 PM that same day. Diagnosed problem as burned out condenser fan motor. I approved his recommendation to order fan motor and a run capacitor. Mark said the parts would be ordered on Monday and that I would get a call giving me additional information. I did not get a call so I called your company and talked to Brian at 3:58 on 6/29. He could not find a record of the visit. I still did not hear from your company so I called again on July 1 at 9:05 AM and talked to June. She could not find a record of the visit either. She was going to contact Mark Pressley and his manager (I guess) to find out what was happening. She said either she or the manager would call me back. At 12:56 PM, I did get a call but I seriously doubt it was from a manager and it certainly was not from June. I am told that the condenser motor has been ordered and is expected in on Thursday (AM or PM not denoted). Of course she did not have any idea when I would hear from Coolray again or when the parts would be installed. Please know that I feel like I am getting a royal run-around. After dealing with Coolray and its predecessors for 10+ years, I really do find this situation to be unsatisfactory.