Very annoyed with Mr. Plumber

I scheduled one of your plumbers to come out to my house regarding a dripping tub faucet in my master bath room. The plumber came in, looked at the faucet and said this looks bad. Your looking at a new moen cartridge which is $337.93 or a new t&s valve, which is $695.81. Those are the prices he quoted me. I think the gentlemen’s name was Rob. He told me he would get back to me on 7/20/09. It has been a week and I never heard from him. Got to be honest, I thought he was taking advantage of me because everywhere I read people were saying a dripping bathtub faucet is generally a worn out rubber washer and is not to expensive to fix. So I decided to get a second opinion. Anyways, so I called another plumber on 7/23, since I never heard back. They came out on Saturday, they pulled the sleeve out and showed me that it was a bad rubber washer and I would need to replace the sleeve. I asked him how much it is going to cost and he told me $40.

Keep in mind, your gentlemen did not take off the handle and look. If he did, he would have noticed it was a rubber washer that was worn out. I am disappointed that he took my $49 check and I got nothing in return, not even a phone call telling me how much it would cost. He did say he would get back to me the following business day and he never did.

I called Mr. Plumber first because you are heavily advertised on WSB 750. I

Thank you