StumbleUpon scales support to 20 million users
Case Study“In our opinion, Get Satisfaction is one of the best social media feedback tools available today. Our customers love it because it creates a dedicated place where they can be heard and have a direct connection with our engineering team.”Benjamin Gauthey Digital Marketing, Microsoft Corp.
StumbleUpon scales support to 20 million users
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VolunteerMatch decreases support emails by 40%
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MindFlash slashes support cases by 20 percent
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Intuit’s Mint puts conversation on the front lines.
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The Hohm team implements self-service support and a dynamic knowledgebase.
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Yola makes support social and reduces help ticket volume by 70%.
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TriNet completely transformed their customer support experience in under 90 days.
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Online retailer Kiddicare increases first call resolution by 38%.
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TechSmith launches a Mac beta with full community support and instant customer feedback.
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Springpad reduces incoming email tickets by 80%.
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OMGPOP reduces daily support requests by 80% with a customer community.
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Posit Science’s customer community helps decrease support tickets by 30%.
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Music service slashes customer support costs by 50%.
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Fotomoto triples their userbase, but decreases support contacts by 30%.
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Industry leader increases satisfaction and streamlines social support with our Salesforce integration.
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Loyola easily scales support for 6000 students and faculty.
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Music service slashes customer support costs by 50%.
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Fundraising platform uses community support to empower nonprofits to engage their supporters.
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Social media campaign platform scales to thousands while decreasing support tickets by 55%.
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