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Get Satisfaction Anywhere is a platform for creating engaging conversations with your customers.

Get Satisfaction is the leading customer engagement platform that gathers product ideas, builds brands, creates sales opportunities, and scales customer support with no additional cost. Engage with your customers Anywhere they are: your website, Facebook, via search, or on a mobile device.

Get Satisfaction provides a powerful core platform for your customer community, but our wealth of tools and features are what set us apart from the crowd. Our communities are built around four outcome-oriented topic types - Problems, Questions, Ideas, and Praise - in order to ensure resolution.

Languages

Get Satisfaction is available in multiple languages, including English, Spanish, French, Italian, Portuguese, German, Dutch, and Swedish.

Connect With Customers

Join the conversation customers are having around your business. With powerful community moderation tools, your employees and dedicated community managers can cultivate strong and vibrant conversations. Your most passionate customer advocates can become “Champions” within your community and have their own community organization tools.

Moderate Your Community

Your employees and Champions can play a crucial role with community moderation, ensuring your community grows and prospers as your customers engage to have their questions answered, suggest product enhancements, or create sales opportunities by praising your products, your services, and your brand.

“Features like Champions are an integral part of why we chose Get Satisfaction. Making a brand advocate a Champion makes them even more active and helpful.” Joseph AlminawiOMGPOP Community Manager Read the Case Study

Customize To Match Your Brand

Your community can easily be configured to the look and feel of your brand. Get Satisfaction Anywhere seamlessly displays community from within your website while maintaining the look and feel of your brand.

Facebook & Twitter Integration

Get Satisfaction has a robust integration with Facebook and has become the de facto alternative for Facebook’s Discussion tab. And with our Twitter integration, you can capture tweets, turn them into community topics, resolve, and respond on Twitter– all from within Get Satisfaction.

Improve Your Brand SEO

Content created in Get Satisfaction is indexed by popular search engines, so when prospects ask questions about your products, they instantly find your Get Satisfaction community and relevant information to their question. And because your Get Satisfaction community can also be on your website, it increases your website search ranking.

“Only Get Satisfaction offered a support solution that clearly met our needs. They offer a powerful product that’s packaged in a very simple way so that it’s intuitive and non-threatening for users–both for our customers and our nontechnical staff.” Simon HarrowKiddicare Technology Officer Read the Case Study
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Get Satisfaction + GoodData = Community Health Analytics

From simple statistics to community health monitoring, analytics dashboards provide comprehensive measurement capabilities. Counting users and measuring what's popular isn't enough anymore. Get Satisfaction’s innovative “community health index” measures true community health–the real metrics that make customer communities so effective and rewarding for both companies and customers.

Community Health Analytics helps you easily track the success of your customer community and see trends across the entire community to give you insight into what works, what doesn't, and what to do next.

Monitor Your Impact

With more than 30 pre-built dashboards, you can see your impact on customer engagement, traffic, responsiveness, and customer self-direction. Get Satisfaction can even blend in your existing Google Analytics data to create a rich set of engagement stats.

Track Your Success

Aggregated data and reporting helps you report your community's success and customer sentiment to all business units in your organization. From the top level executives to front line employees responding to inbound needs and opportunities, everyone can see how your customer community is reducing support costs, generating new product ideas, building brand awareness, solving customer problems, and accelerating customer acquisition and revenue.

Create Private Communities

Launching a product in private beta? Working with a group of private users? No problem. Create private communities to regulate access and content in your community.

Private communities enable you to require user authentication while providing all the capabilities of our public communities.

Single Sign-On

Get Satisfaction Anywhere delivers a single identity system that also gives your company the ability to control access, making it easy for your customers to fully engage with your brand.

“Students are very comfortable with this form of communication. What we’re finding is that students actually prefer to search or post a topic to an online community than pick up the phone and make a call.” Patrick Donohue Assistant Director of Technology Services at Loyola Read the Case Study

Extend Your Reach

Easily extend your Get Satisfaction community throughout your web presence with Get Satisfaction Engage–a new widget architecture than enables you to configure your community in minutes without any technical resources.

Feedback

Collect and prioritize customer feedback on a dedicated page of your website by embedding our feedback page widget.

Collect and prioritize product-specific customer feedback by adding a feedback tab to any (or every) page of your site.

The Customizable tab opens into a feedback collection widget when clicked and fades when not active. Customer feedback becomes a fully actionable topic. Customers are invited to join in and cast their vote to prioritize the collection of ideas, questions, problems, or praise.

Single Sign-On

Get Satisfaction Anywhere delivers a single identity system that also gives your company the ability to control access, making it easy for your customers to fully engage with your brand.

Enterprise Integration

Get Satisfaction fully integrates with many popular CRM and help desk applications to allow you to move the conversation into a business process workflow and sync status in multiple systems for a 360 degree view of your customer.

Satisfaction Search

Your customers can search and display community topics anywhere on your website, an excellent complement to your existing knowledge base or FAQ.

The fully customizable widget lets your customers enter a natural language search query. Search results from the community are delivered dynamically within the widget, giving your customers the ability to read or even respond to community topics without ever needing to leave the page.

Support Mobile Devices

Your customers are everywhere! So are we. Get Satisfaction Mobile.

Be Where Your Customers Are

Over half of consumers expect a mobile-optimized experience from their favorite brands. With our fine-tuned mobile experience, Get Satisfaction is ready anytime, anywhere to connect your customers to your community.

Point-of-Purchase Power

Customers can immediately get answers to their questions about your products at that crucial moment: in the store or right when they need help. They can quickly access a social knowledgebase of questions, answers, and ideas to find instant help–from anywhere they are.

No Installation Required

Best of all, there's nothing to install. Our mobile experience is only shown to customers using a smartphone or mobile device. Visitors using larger browsers will continue to see the full-size design.

Get Satisfaction for Mobile is included with all paid plans.

Get Satisfaction for Mobile is in open beta and currently optimized for iPhone devices. Android on the way!

We’re Everywhere You Need Us to Be

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Solutions For:

Marketing Communities

Engage your customers for ongoing customer feedback.

Support Communities

Customer engagement for service and support issues across social channels.

e-Commerce Communities

Social shopping experiences to drive conversion through word-of-mouth sharing.

Product Communities

Partner with your customers for an outside-in approach to product development.

What’s New!

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The Get Satisfaction team is constantly improving your customer engagement platform.

Check out what we’ve been up to

Get Satisfaction in Action

“As a social gaming company, curating an active, user-directed community is key to our business strategy. Get Satisfaction now gives me instant and deep understanding of my community health.” Parielle Hoffman, Community Manager,
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