Get Satisfaction enables companies to engage with their customers anywhere they are: on their websites, within Facebook, via organic search, and on mobile devices. We call this Get Satisfaction Anywhere.
Get Satisfaction recently introduced Get Satisfaction Engage – a new widget architecture that enables business users to configure their Get Satisfaction customer communities in minutes without any technical resources. Get Satisfaction Engage makes it quick and easy for companies to embed their Get Satisfaction community experience anywhere online. This enables community content to become a critical part of the sales and marketing process.
Easily embed your customer community in multiple touch points to bring a social experience to any page of your site. Embedded community content enables you to leverage organic customer conversations to provide a better selling experience.
Easily configure the look and feel of the customer community to your corporate brand.
Get Satisfaction Engage gives you the flexibility to pre-select the proper configuration of community conversations to meet the needs of the customer in context. Once the Get Satisfaction Engage widgets are embedded, business users can change the configuration without any technical resources.
From authentication to search to content creation, your customers and prospects never have to leave your website. With Get Satisfaction Engage, you can provide an in-line customer engagement experience, wherever you embed your customer community.
Designate the functionality, content and headings for each instance of the embedded community to match its specific goals. For example, configure an ecommerce product page with only praise conversations or a support page with question and answer conversations.
Get Satisfaction Engage includes a new wizard that enables business users to setup and change their widgets in minutes, without any technical resources. The wizard includes the following features:
Get Satisfaction Engage is now fully compatible with private communities.
