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no email unsubscribe option
- Just received an email from you guys titled "Come back to CoTweet!" with no unsubscribe option anywhere in the email. this is a serious issue. services should never send out mass emailings without this option. it refelcts very negatively on your service :(
if i have somehow missed the unsubscribe link in the email, i appologize.
- additionally, i could not find any preferences for changing the 'receive emails' setting on the cotweet site. (this is also an issue, although less serious than the first issue)
if i have somehow missed the unsubscribe link in the email, i appologize.
- additionally, i could not find any preferences for changing the 'receive emails' setting on the cotweet site. (this is also an issue, although less serious than the first issue)
I’m frustrated
1
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The company marked this problem solved.
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Inappropriate?Hi Todd,
I'm sorry to hear your frustration.
The email you received includes some very important info regarding your specific CoTweet account. It is not just another "mass email" We do not like spam either, but this type of email is necessary.
You can edit your email notification settings for On Duty & Assignments in the Settings section of the application.
Thanks for understanding.
The company says
this solves the problem
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Inappropriate?hey kyle. an "unsubscribe" link to the settings page you mentioned is exactly what i'm asking for in your emails. In fact the wording you've provided here would work well (if it included a hyperlink):
"You can edit your email notification settings for On Duty & Assignments in the Settings section of the application."
these should be included in every email you send out, regardless of how _you_ think users should perceive any particular email (to _me_, this is just another "mass email" as it is obviously not addressed to me personally)
without this, you are part of the email problem, i'm afraid. :( -
Inappropriate?Thanks so much for your feedback Todd. It really is appreciated. I will se what we can do to improve communication.
To address your comments, however, the email was addressed to you specifically and was sent to inform you that if you do not act, we will no longer pull the data for your account in the background. We do not send out random marketing messages without consent of the user, and only when we have important information about your account do we contact you directly.
We'll make sure to keep you comments in mind as we push forward. Thanks again! -
Inappropriate?Hey guys,
Just received another apparent mass email from you which does not contain an "unsubscribe" option (again, apologies if it is there and I could not find it). It is titled "Is CoTweet for you?" I can guess that you will argue that this is a "personal" email rather than a "mass" email, but please take it from me, this will be perceived as a mass email by your users.
I thought I unsubscribed back when we had the first problem, but i guess not? Maybe I was too distracted by the conversation above to actually unsubscribe.
Once again, I must provide some feedback as i think spam is a serious issue: any email like this one ("mass" or not) with no "unsubscribe" option reflects *extremely* negatively on your service and company. And again, the difficulty in finding the Unsubscribe option on your site makes the situation even worse. Please reconsider your decision to not include the unsubscribe option in the email despite the feedback above.
Anyhow, this spammy email has convinced me CoTweet is not for me, and I have deleted my account, so you won't have to listen to my rants from now on ;). Good luck in the future.
TD
EMPLOYEE
