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Unable to stay logged in to account
I'm often asked to re-login to my account whenever, for example, I make changes to the account, I click the verify phone number link, or just for no particular reason.
I've accessed my account on different operating systems and browsers (Mac OS 10.5 using latest version of Camino, Firefox, Safari; Windows XP SP3 using FF v3), but the problem persists.
Even when I tick the 'Remember me' box on the Login page, I'll still encounter the problem. Perhaps there's an issue with cookies?
I just signed up with Crusher, but, due to this issue am hesitant to embrace the service. I worry that people receiving invites from me and who wish to create an account will encounter the same problems and just give up.
Thanks for your help.
I've accessed my account on different operating systems and browsers (Mac OS 10.5 using latest version of Camino, Firefox, Safari; Windows XP SP3 using FF v3), but the problem persists.
Even when I tick the 'Remember me' box on the Login page, I'll still encounter the problem. Perhaps there's an issue with cookies?
I just signed up with Crusher, but, due to this issue am hesitant to embrace the service. I worry that people receiving invites from me and who wish to create an account will encounter the same problems and just give up.
Thanks for your help.
I’m frustrated
1
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Inappropriate?Hi oldstreet,
Thank you for reporting this. I will look into this problem right away, and we apologize for the inconvenience.
I'll update this ticket when I have information. -
Inappropriate?Hello again,
I've been working on this issue all day, and it seems to be related to caching (we were able to repeat it here, but reloads would sometimes show you as still logged-in, etc.)
We just pushed a change that we believe solves this problem (this issue only ever happens on production, which was just brutal for debugging :p )
PLEASE let us know if this problem persists for you.
Thanks so much for using Crusher! -
Inappropriate?Hi. Happened again as I was deleting a cloned page that I had just created. That brought me straight back to the homepage. Logging in again now...
I’m indifferent
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Inappropriate?Thanks for the heads up. I'll jump back on this right now.1 Comment
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This solves the problem
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Tried logging in just now. Once in, I clicked my username at the top right to go to the dashboard but was pushed right back onto the login page.
Mac OS 10.5.8
Firefox 3.0.13 -
Inappropriate?still working on this one :( this problem only happens in the production environment (i.e. it never happens to us in our local testing setups), and we can't make it pop consistently.
If there is a specific action or flow you take that *always* logs you out, please let us know. We do go through the flows you mention and the problem never happens (although that's not to say it doesn't happen to you... it's just terribly inconsistent :( ) We can definitely confirm this problem, however.
Once we figure out exactly what is causing this, we should be able to squash it pretty quickly, but this is a very difficult bug, unfortunately.1 Comment Add a comment
This solves the problem
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Haven't had any problems in the last day or two but I'll record any future issues I find. Thanks for your help
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Inappropriate?Just wanted to give a heads-up on this.
We did still see this intermittantly over the past week or so, but more rarely than before.
We just pushed a release within the last 30 minutes that looks to have stopped even the intermittant logouts. Please let us know if this happens to you again!
Thanks so much for your patience on this one.
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