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I can't set the delivery time or choose topics to follow
Good Morning. I have two problems that I hoped you could help me with. The first regarding setting the delivery time. I originally had this set for Mon-Friday at 8:30am. It now is set for Sun-Thursday at 8:04am. When I try to reset it and to have it sent as HTML, I get a dialog box that say I must choose at least one option.
The second is trying to set up the news that I want to track. It is not registering the choice of news topics that I am interested in receiving. Can you let me know if this is just a glitch or if I am doing something wrong? I am clicking on the plus sign next to each topic but after clicking on the plus sign, it doesn't show me anywhere that this is a topic I want to follow and when I click on the plus sign for another topic, the screen blinks and then I end up returning to the top of the page.
Thanks in advance for the help!
The second is trying to set up the news that I want to track. It is not registering the choice of news topics that I am interested in receiving. Can you let me know if this is just a glitch or if I am doing something wrong? I am clicking on the plus sign next to each topic but after clicking on the plus sign, it doesn't show me anywhere that this is a topic I want to follow and when I click on the plus sign for another topic, the screen blinks and then I end up returning to the top of the page.
Thanks in advance for the help!
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Inappropriate?HI Patrick,
I am going to answer this in 2 parts -
Regarding the the delivery setting - I am not sure why the delivery time changed, that is something we will try to replicate on our end & troubleshoot. To set up a new delivery, you will need to make sure that you have checked off at least 1 selection in each of the columns including the first, News Selection.
Our delivery platform allows you to select the content that you want to receive at various times throughout the day. So if you do not wish to receive all of your content selections at the same time, you can schedule as desired. (Sports in the afternoon, Business in the morning for example) This should remedy the delivery issue you are having.
We are experiencing temporary technical issues with adding content, however you are able to add content by entering a keyword or topic (1st method displayed on the page). The issue is only related to adding content by means of Category or Source Selection. We anticipate this being fixed within a few hours and apologize for the inconvenience.
- Lisa
The company says
this solves the problem
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Inappropriate?Thanks for your help, Lisa... I'll give this a shot... Patrick
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