why dont daopay reply to emails and offer a rubbish system with NO support

i have implemented daopay into my site, in test mode it works fine, in live mode it says im in Afghanistan and there is no number available. when i use the drop down box to select NZ it still says unavailable same for UK and USA, yet in test mode it all works fine. also i have been waiting 4 week days for a reply to email, this is simply disgusting and no way to run a business