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DL2 doesn't recognise my License Code
I love my Delicious Library 1, so much so that I upgraded to DL2! But now my license code doesn't seem to work. When I enter my license code, an orange triangle appears on the right side of the license code field, and I'm not able to click 'License Now'. DL2 doesn't allow me to add new content to my library, either.
I’m sad
6
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The best solution from the company
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Yeah, tons of people are having this problem. You buy an upgrade license through Version 1, you HAVE to buy it through Version 2, otherwise you end up with a second version 1 license. It's confusing because the email we send out says Delicious Library 2 Receipt in the subject line, whether it's for v1 or v2.
Just respond to the receipt we sent you and I'll manually issue you a v2 license.
I’m ready to improve the system
The company says
this solves the problem
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Inappropriate?Yeah, tons of people are having this problem. You buy an upgrade license through Version 1, you HAVE to buy it through Version 2, otherwise you end up with a second version 1 license. It's confusing because the email we send out says Delicious Library 2 Receipt in the subject line, whether it's for v1 or v2.
Just respond to the receipt we sent you and I'll manually issue you a v2 license.
I’m ready to improve the system
The company says
this solves the problem
1 Comment Add a comment
This solves the problem
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Okay, I received a Delicious Library 2 license, entered it and now I receive an error indicating the license expired 28 November 2004. -
Inappropriate?So I emailed and I'm still waiting. I guess, this is what I get for moving a huge stack of cds onto my desk before I make sure that the upgrading process makes sense and works.
I’m not too happy with this process
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Inappropriate?Oh - and thanks.
It is December 20 and this still happens.
Com' on - this shades some light on DL2.
I’m frustrated
1 Comment Add a comment
This solves the problem
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I have the same issue, and no one has replied to my email since the 7th.
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Inappropriate?I have this problem, too, and responded to my email receipt. I have not heard back. When can I expect to start using my software?
I’m anxious to get started
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Inappropriate?If you purchased an upgrade, and it's not working, what you probably purchased was a Version 1 license. You MUST purchase through Version 2 in order to get a Version 2 license.
If you think you might have this problem, email us, and we'll send you a Version 2 license. -
Inappropriate?Hi, I have this problem and have e-mailed Delicious support, but have had no reply yet. I e-mailed on the 3 June - how long does it usually take to get a reply?
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Inappropriate?I bought my license online - not through Version 1. How long does it take to get this resolved? This is totally unacceptable!
I’m frustrated
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