No amazon search results in DL 2.2

I am having almost the exact same problem! I am on a 13 inch aluminum macbook (not pro) and everything else is exactly the same except my library is not shared over a network drive.

Alright, so it worked at first on my PPC G4, but starting yesterday, I noticed it doesn't work anymore. So both the Intel Mac and PPC Mac won't search Amazon. Considering it happened to both of our computers, I'm surprised more people aren't affected by this.

Well Hugh, I Think It might just be you and I! But I have a feeling what we need to accomplish (Or what I feel I need to accomplish) Is a complete un-install including all the metadata and everything else so that when I reinstall my library does not automatically come back and I have to actually restore a backup. I have already tried reinstalling 3 or 4 times with no luck, but my library just comes right back up. I can only assume something is corrupted and that this would help because it really does seem to be just a few people that have this issue. Either way If any one knows how to completely remove Delicious Library from your MAC please post instructions it will be greatly appreciated.

You shouldn't need to reinstall.

Are you sure you have the latest version, 2.2 (v11510)? Amazon decided to arbitrarily change the way it handled lookups, so...every program relying on Amazon lookups needs to be upgraded to the latest versions.

I just tested it here. Worked for me. ?_?

Not just you. I've got the same error having upgraded to 2.2.

If you try on a different user account, does it work there?

Fred, I'm not sure I know what you mean by a different users account?

In System Preferences > Accounts, you can see all the accounts on that computer as well as make others. Try using DL2, say in the guest account?

Ah I thought you were telling me that I could have multiple DL2 accounts. Any how I tried using DL2 from the guest account and had the exact same problem.

So recent tests on my part and with the help Wil Shipley and a fellow at Comcast we may be on to something. So my question is whether or not you others who are having problems use comcast high speed Internet?

We don't use Comcast, but here's a description of our network setup:

I get internet access through a local university, where most incoming connections are firewalled, but outgoing is not limited.

I connect directly to a wall and receive a public IP, that is not NATed.

The connection itself is very fast, on the order of Mb/s.

The most confusing part is that it worked after first installing the update (11510), but subsequently failed to work. On my girlfriend's Macbook however, it immediately stopped working.

try clicking this link and tell me if it goes through or not (this is what Wil Shipley gave me to try.

http://webservices.amazon.com/onca/xm...

Here's the response I got:

<?xml version="1.0"?>
<itemsearcherrorresponse><error>RequestExpired<message>Request has expired. Timestamp date is 2009-08-20T08:13:05Z.</message></error><requestid>2ebc1fb9-d5b9-43f2-a16b-3a0428966ee2</requestid></itemsearcherrorresponse>

Dunno what it means.

Yeah that is exactly what mine gives me back. What it means is that we are having some sort of a problem getting to amazon web services which is where DL2.2 pulls its metadata from. I'm not sure how to fix it yet. But I'm working on it. I've tried cycling my modems and routers, as well as removing all fire walls and testing. nothing has worked so far. I'll keep you posted.

Jessie,
Actually I already have a case number here it is (Case 155608). Thanks for all your help!

Also having the same problem. When using the above amazon link this is what I got:
<?xml version="1.0"?>
<itemsearcherrorresponse><error>RequestExpired<message>Request has expired. Timestamp date is 2009-08-20T08:13:05Z.</message></error><requestid>397e2e9d-b079-47ae-9c3a-87d9c867f3ee</requestid></itemsearcherrorresponse>

Just found out I have the same problem here - in a way, I guess I'm glad I'm not the only one...

Trying to add something in DL2 (it's the latest version 2.2 11510) just keeps throwing back the "Error, Operation could not be completed. Request has expired..." message. 'Twas all working fine up until a couple of days back though - last updated the library successfully on the 18th Aug...

Like the other posts, also not with Comcast (Tiscali UK) and the message I get when I click the above link is...

<?xml version="1.0"?>
<itemsearcherrorresponse><error>RequestExpired<message>Request has expired. Timestamp date is 2009-08-20T08:13:05Z.</message></error><requestid>13a1acb2-a569-42eb-8696-e8c93d8aa696</requestid></itemsearcherrorresponse>

Hope this post helps some...

Just wanted to follow up and say that all is working quite happily this evening... I'm guessing it was a problem with Amazon's end...

Cheers

It started working for me as well, though I wouldn't be surprised if this is just a fluke.

I took some traces of actual Delicious Library requests and here's the only difference I saw between a working HTTP GET and a failed one:

Failed:
GET /onca/xml?AWSAccessKeyId=1XKMQ76GH235KSFB1M02&AssociateTag=deliciousmons-20&ItemPage=1&Keywords=Lock's&Operation=ItemSearch&ResponseGroup=Small%2CImages%2CItemAttributes&SearchIndex=VideoGames&Service=AWSECommerceService&Timestamp=2009-08-21T20%3A12%3A34Z&Version=2009-07-01&Signature=M3fYygL5XYPvTJgz1mYtXcEs4XZIhm%2BKikm31WtwM%2FQ%3D HTTP/1.1

Worked:
GET /onca/xml?AWSAccessKeyId=1XKMQ76GH235KSFB1M02&AssociateTag=deliciousmons-20&ItemPage=2&Keywords=Metal%20Slug%207&Operation=ItemSearch&ResponseGroup=Small%2CImages%2CItemAttributes&SearchIndex=VideoGames&Service=AWSECommerceService&Timestamp=2009-08-21T20%3A48%3A34Z&Version=2009-07-01&Signature=jUgkFwpYeDPsJuP9s1Zzlagwynre4FQTWdNfh4%2FWNB8%3D HTTP/1.1

The only potentially important difference I see is that the one that failed has a 50 character signature and the one that succeeded has a 48 character signature.

I'll also forward this to the support email.

I'm very excited for all of you who this is now working for. Sadly for me it is still not working. I don't really have anything to add just wanted to know if anyone besides me is still having a problem

Debbie, keep in mind that this comment is just from a regular customer, but the most recent version of Delicious Library *had* to change the way it searches Amazon, because Amazon claimed a few months ago that they were *discontinuing* the old method on August 15th, which means it would have stopped working if Delicious Library wasn't updated. See the very bottom of the release notes here.

So as a result, it's not at all clear who is at fault here. My version of Delicious Library started working again yesterday, and the folks at Delicious Monster couldn't have changed anything. Only Amazon could have made a change that would have modified this functionality (though due to the complexities of software bugs, it still remains to be seen where the issue truly lies). These kinds of issues tend to be the hardest and slowest ones to solve, especially if Delicious Monster needs someone over at Amazon to fix a bug.

Due to the type of issues we've been experiencing, I think it's extremely unlikely that a reinstall will fix it. It might end up just taking up your time and adding to your frustration. I suggest waiting for Delicious Monster to complete their investigation and watching for their recommendation.

If a reinstall turns out to be the solution, I'm sure Delicious Monster will supply you with the necessary information and tools in order to perform the reinstall. Personally, I'm not familiar with the files that need to be removed. Best of luck!

I just tested on a Comcast-connected computer and am not seeing any problems right now either.

(However, I completely missed out on the stuff over the last 2 days so I don't know if I lost connectivity in the first place.)

Ok. Well I've determined that the issue is some how linked solely to my computer. I found another program that uses amazon web services, its a widget called Amazonpedia and can be found here http://bruji.com/widget/index.html. Any how this widget also can not access Amazon Web services form my Macbook, I have installed this widget on my old Ibook and it worked perfectly from there connected to the same network. I've gone through and changed countless network settings, testing each one individually to see if it would make a difference and it still has not. If anyone has any idea what sort of setting or program could be keeping my macbook from connecting to amazon web services please let me know! Thanks for all the help.

FYI I have had this problem since the change at Amazon with both 1.6.6 and with 1.7 and at the US and the UK Amazon. I am running 10.3.9 Panther and connecting by dialup. I have put in a bug report. Case 156337. I also get a crash of DL when I try to drag and drop from Amazon to add a title. This is obviously due to what it was that Amazon changed as DL 1.6.6 has stopped being able to add titles. The updates in 1.7 however, are not coping with the changes at Amazon. People with DL2.2 are having what seems the same problem. See thread "No amazon search results in DL 2.2" although not consistently. Hope the guys at DL can sort this.

well I fixed it! I still have no idea exactly what was wrong with it. I finally broke down and did a fresh install on my computer. (mostly because I received Snow Leopard in the mail and figured it could use a good cleaning). anyway now that I have completely formatted and reinstalled this machine it works again. I'm still very curious as to what actually caused the problem? so keep me posted!

I bought Delicious Library 2 in June and it worked perfectly, and I had to input many items manually ( that were not on Amazon ) and were specialized and it took many hours. When I opened it in mid-August it asked to update, and I did, and when I did an isight search it gave a message : "Error, Operation could not be completed. Request... " in the Lookup Activity box. I tried to update it manually with the zip file, and nothing has worked. It says I it is version 2.2 in info., and I have moved all but 1 to the trash, and even got rid of all but the original download from the trash, and when I opened it it asked to update, and I did - always the same message. I've got the same 17' macbook pro with leopard and the same internet connection as when it worked. I've got an uninstall program and could probably do it, but am scared of losing the many hours of manual input work. Whenever I do anything it always seems to go back to a version that I must have first tried to update on Aug. 11.
I am worried that in trying to sort this out I have leftover stuff in the computer that is interfering or something. I'm not great at this stuff, but have spent hours doing my best, and I'm desperate for some help. I can't get any answer from Delicious Monster and its been over a week. Thanks in advance.

This issue still seems to come and go for us. Considering the tracing I did to find that there were signature validation issues, my guess is that depending on the time stamp there's an error in the signature calculation on either Amazon's side or Delicious Library's. In any case, I don't feel the issue has been resolved.

This is extra interesting, because Wil Shipley recently wrote about this functionality on his blog here:

"Now, since I've changed how I look up items, immediately after the release of I asked my support team to immediately prioritize all bugs reporting lookup problems, since you modify some area of code you want to alert your support people to actively look for failures in that particular area, so you can fix them immediately instead of waiting until they become a huge issue."

Where's the love, eh?

Hugh, That makes PERFECT Sense! My system clock was in fact operating manually (because, leopard could not find my location properly) and It would get off a few minutes and I would have to reset it once every few months. Anyhow, now that I have Snow Leopard my system clock is operating properly and it works fine. Also I did test this, I messed up my system clock and things stopped working! I'm so happy you found out what was going on! Thanks!

Hello,
My clock is set automatically and I have the same problem when i use barcode scanner.
It doesn't work i can't find item in france, but in deutchanld yes like a french import ;-(
When i enter the code number or the name manually it works fine.
An idea ?